Child Trust Funds (CTFs) - Frequently Asked Questions

From managing and tracking your account, to general information and transfer options, we explore the most common questions around your CTF.

General information

What is a Child Trust Fund?

Does my child have a CTF?

How do I find the CTF?

What is the difference between a stocks & shares and cash CTF?

Cash CTFs hold onto your cash and pay interest on the total amount. A stocks & shares CTF invests the money in different funds and company shares on the stock market with the aim of gaining better returns when compared to cash products.

Our CTF invests in stocks and shares. Stocks and shares are usually considered a good option if investing over the longer term as this helps even out fluctuations in the stock market and provides good growth potential. However, this comes with a degree of risk. The value of stocks and shares can go down as well as up. Whilst this is normal for stocks and shares it does mean that your child could get back less than is paid in.

What happens when my child turns 18?

What is the alternative to a Child Trust Fund?

Tracking your account

What CTF do I have?

How do I find the account number?

How do I find out how much is in the account?

If you sign up for Online Account Management, you can check the current value of the account any time you want. We‘ll also send you a statement just before the child’s 5th, 11th, 16th, 17th and 18th birthdays. If any contributions have been made into the account in the previous statement year, you will also receive an annual statement.

Click here to register for Online Account Management.

How can I see how the fund is performing?

The table below shows the year on year performance of our CTFs over the past five years.

Product name	Fund	Average yearly growth rate since 2016	Mar 16 - Mar 17 Jun 16	Mar 17 - Mar 18	Mar 18 - Mar 19	Mar 19 - Mar 20	Mar 20 - Mar 21
Global Investments Child Trust Fund Download Fund Fact sheet	Family Investments Child Trust Fund	7.2%	23.5%	0.2%	2.7%	-15.4%	32.1%
Ethical Child Trust Fund Download Fund Fact sheet	Family Charities Ethical Trust	4.7%	20.7%	0.8%	7.5%	-15.5%	16.6%
UK Investments Child Trust Fund Download Fund Fact sheet	OneFamily Stockmarket 100 Trust (OFST) (Previously known as the Santander Stock Market 100 Tracker Growth Unit Trust - IA Class)	4.1%	21.2%	0.9%	5.5%	-19.5%	20.2%
Santander Child Trust Fund Download Fund Fact sheet	Santander International Multi Index Fund	6.9%	20.4%	0.8%	6.2%	-8.7%	20.5%
UK Equity Child Trust Fund Download Fund Fact sheet	Legal & General (N) Tracker Trust	4.8%	21.2%	0.1%	4.2%	-20.2%	26.5%

For a more information please visit our fund performance page.

Can I withdraw the funds early?

Santander CTF – why has the fund name changed?

Santander, who manage the fund, decided to rename the Balanced International Tracker fund. It is now called International Multi Index fund. This is a better description of how the fund works. Santander also renamed the share class your CTF uses to make things clearer. It is now called CTF accumulation.

These changes will not impact your investment. The fund will:

Continue investing in the same way
Have the same annual management charge of 1.5%
Have the same risk profile

The changes do not affect the product Terms & Conditions.

Share Centre CTF – what do I need to know about the transfer to OneFamily?

If you are the registered contact for the child trust fund you will be able to access the account online. We provide all your statements to you online and send you an email to let you know when they are available. You’ll find all the information you need on becoming the registered contact and how-to setup your online account in your welcome letter.

As part of the transfer process you need to ensure you have reviewed the below important information documents:

Managing the Child Trust Fund Account

What is a Registered Contact (RC)?

How do I change the Registered Contact on the account?

To become the RC for a CTF, you must be 16 or over and have parental responsibility for the child. There can only be one RC at any time, so the current RC must agree you can take over.

To make a change, you’ll need to ask the current RC to call or write to us and we’ll send them the relevant forms. We'll also send a booklet with important information about the CTF. You'll need to read it before agreeing to become the RC.
Please call us on 0344 8 920 920* if you want to be the RC because of an adoption, a court order, or the absence or death of the existing RC.

If you are the child and over 16, you can become the RC for your account, without the permission of the current RC. To do this, call or write to us and ask for a Change of Registered Contact form. However, you cannot access the money in the account until you turn 18.

Here's our address:
FREEPOST OneFamily (Please note, this is the full address)

How can I claim a Child Trust Fund on behalf of a vulnerable child?

Our customers are at the heart of everything we do, so it’s important that we protect all of them – especially those who are most vulnerable.

We follow FCA guidance and have robust processes in place to ensure that the proceeds from maturing Child Trust Funds held by vulnerable customers go to the right person.

Where a young person is unable to manage their own affairs, they will need extra support from their parent or guardian and we would ask that you get in touch with us so that we can help you. We’ll look at each situation on a case by case basis and will do our very best make the process as smooth as possible for you.

For further information please telephone 0333 2205067

How do I pay into the Child Trust Fund?

There are several ways to pay into the account:

You can pay into the Child Trust Fund account either by setting up a monthly Direct Debit or by making a one-off payment. This can be done via this link: Pay into a Child Trust Fund
You can send a cheque made payable to OneFamily or your child to FREEPOST ONEFAMILY (please note, this is the full address). Please ensure on the reverse side of the cheque you write the child’s name, date of birth, account number and your name and address.
You can also pay into the account using online banking. Use the account number as a reference to make one -off payments or set up a standing order using our bank details below.

Type of account	Sort Code	Account Number
Child Trust Fund with account number beginning with a “C”	60-00-01	36238007
Child Trust Fund with account number beginning with a “K”	60-00-01	39495876
Child Trust Fund with account number beginning with a “0”	20-37-39	80017310

How can I amend my payments into the CTF?

If you'd like to change the amount of an existing CTF direct debit payment, just click here.

If you'd like to change the bank account for your direct debit, please call us on 0344 8 920 920*. Or if you prefer, you can complete a new Direct Debit Mandate form and post it to:

FREEPOST OneFamily (Please note, this is the full address)

Download a Global Investment Child Trust Fund and Ethical Child Trust Fund Direct Debit Mandate »

How can friends & family pay into the account?

What if I have forgotten my account login details?

I've been asked to prove my bank account - how do I do this?

To keep your account secure, and to ensure we send your money to the correct account, we may ask you to prove your bank account. to do this we'll need you to provide one of the following:

Account statement
Cheque (place a cross through the front of the cheque)
Paying in slip

We advise against sending original documents however we will accept photocopies as long as they've been certified. You can find out how to certify document here.

Once your document(s) are ready please send them to us:

CTF Maturity Team
OneFamily
Brighton
BN1 2RL

For more information visit our proving your bank account page.

I've been asked to prove my address - how shall I do this?

Before we send you your money we'll need you to confirm your address therefore we'll need you to provide one document from list A or two documents from list B:

List A
Provisional Driving licence	Full Driving licence
Utility bill	Bank/saving account statement
HMRC letter	DWP letter
Mobile phone bill	Motor insurance

List B
Confirmation from work, school, university on headed paper confirming name, address and details of employment/ student/ residential status
Jobcentre plus letter
Hospital/doctors letter
Tenancy agreement
UCAS letter

For security reasons we advise against sending original documents, however we will accept certified photocopies.

You can find out how to certify documents here.

Once your document(s) are ready please send them to:

CTF Maturity Team
OneFamily
Brighton
BN1 2RL

For more detailed information visit our proving your address page.

How do I find my National Insurance number?

You'll need your National Insurance (NI) number in order to take ownership of your Child Trust Fund.

Everyone should receive a NI number, from HM Revenue and Customs, before their 16th birthday. If you can't locate yours please try the following:

Paylips of letters about tax - your NI number wil be displayed on these
Online - if you have signed up for a Personal tax account you can login and check your NI number here
By post - get your NI number sent to you through the post by completing this form
By phone - call the National Insurance number helpline. You can find the contact numbers here

Find out more on our How to find your National Insurance number page.

How do I find my address?

Transferring another CTF to OneFamily

Why invest with OneFamily?

How do I transfer another Child Trust Fund or Junior ISA to OneFamily?

It's easy to transfer into our Child Trust Fund or Junior ISA. We accept transfers from cash or stocks and shares Child Trust Funds or Junior ISAs. For Junior ISA transfers, your Junior ISA must have a value of at least £500.

We won’t charge you for transferring but do check with your current provider in case they do.

Click here to transfer to our CTF or click here to transfer to our Junior ISA.

*We're open 9am-7pm Monday- Froiday and 9am-1pm and Saturday. We might record your call to help improve our training and for security purposes. We hope you don't mind. Calls are normally free from UK landlines and from mobile phones. Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider's tariff. For more information please contact your provider.

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