What do we use cookies for?

OneFamily uses cookies to make our website easier to use, to deliver personalised content and to better tailor our products, services and offers to your interests and needs. We also use cookies to help speed up your future activities and your experience of our website.

Who is collecting cookies?

Any personal data we collect will be held by OneFamily. This Cookies Policy applies to any websites, apps, branded pages on third party platforms (such as Facebook or YouTube) which are operated on behalf of OneFamily.

OneFamily will only collect, use or disclose your personal data where it is fair and lawful to do so. We do not sell data to other organisations.

For a more detailed understanding of how we use personal data collected by OneFamily cookies, please refer to the OneFamily Privacy Notice.

Cookies basics

Cookies are small text files which are downloaded to any internet enabled device – such as your computer, mobile or tablet - when you visit a website or app. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

How long do cookies last?

Session cookies only last for as long as your online session, after which they delete themselves from your computer, mobile or tablet when you close your browser (like Internet Explorer, Chrome or Safari).

Persistent cookies stay on your device after you close your browser and last for a time specified in the cookie.

OneFamily use persistent cookies to:

  • Remember your username for sign in purposes
  • Store your choices (if for instance, you use one of our calculators)
  • Show us how you use the information on our website
  • Tailor adverts for our products around the internet.

Who sets cookies?

First party cookies on our website are set by OneFamily and only the OneFamily website can read them.

Third party cookies are set by someone other than OneFamily. For instance, you may watch a video on our site which is hosted on YouTube. The video host will place a ‘third party’ cookie on your device. That cookie may then collect data about what you are watching and send it to them too. OneFamily has no control over third party cookies – you can turn them off, but not through us. You will need to set your privacy choices on their site, to tell them how they can use your data.

We use our own cookies and others from companies we work with such as social media, search engines and other advertising networks.

Types of cookies

There are many types of cookies and they do different jobs on our website.

Strictly necessary cookies

These cookies make it possible for us to run a website.

If you are a customer, they help us know who you are so that you can sign in and manage your accounts. They also help us keep your details safe and private.

Other important jobs they do are:

  • Help you move around the site
  • Show us if you have been to the site before

Performance cookies

These help us to ensure that the website is working properly and fix any errors. Also, these tell us how people are using our website and this lets us try out new ideas to improve our products and services.

Performance cookies do not identify you personally and are not linked to any other personal data we store about you.

Marketing cookies

These cookies help us to show you relevant and targeted advertising for our products, services and offers.

These are optional cookies. You have the ability to opt in to these types of cookies on our site. Also, ifyou don’t want to see our targeted advertising, you can set ad preferences in your social media companies’ settings.

Other tracking technologies

Our web pages may contain electronic images, known as web beacons or floodlight tags. These enable us to count users who have visited certain pages on our site. Web beacons and floodlight tags are simple tools used to obtain generic information about the web pages visited.

We also use Google Consent Mode, which sends cookieless pings to our analytics software, including Google Analytics and Google Ads. This allows us to build conversion and behaviour models based on website activity to fill data gaps.

These technologies are not used to obtain information about specific users.

Keep in mind

Controlling your cookies

You can control which cookies end up on your device.

When you first visit the OneFamily site, a cookie banner gives you a brief introduction to cookies and the option to opt in or opt out of marketing cookies.

Multiple users

If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.

Cookies that are already on your device

Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.

Managing cookies choices in your browser

You can turn off or delete OneFamily cookies or third-party cookies in your browser settings. If you use different devices to view and access our website (e.g., your computer, phone or tablet), you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Cookies choices you set in your browser replace any you set on a single website. For instance, if you run an ad blocker on your browser, you won't see ads that are tailored to you, even if you have accepted cookies.

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

There are also software products available that can manage cookies for you.

More information about cookies can be found at and in the and in the ICC UK Cookie Guide.