Terms and Conditions of the OneFamily websites

Please read these Terms and Conditions carefully as they contain important information about your rights and obligations.

1. Introduction

These Terms and Conditions apply to all websites (the Sites) operated by Family Assurance Friendly Society Limited (trading as OneFamily).

Please read these Terms and Conditions carefully before using the websites operated by OneFamily (we, us, our). By accessing or using the Sites you agree to be legally bound by these Terms and Conditions as they may be modified and posted on the Sites from time to time. If you do not wish to be bound by these Terms and Conditions then please do not use the Sites.

Changes may be made to these Terms and Conditions at any time without notice by updating this posting. You agree to review the Terms and Conditions regularly and your continued access to or use of the Sites will mean that you agree to any changes.

2. Privacy Policy and Uses of Data

These Terms and Conditions are subject to the Privacy Policy.

3. Security

We will accept your electronic registration without the need for any further written confirmation, so it is important that you take suitable precautions if you are using a computer which can be accessed by other people.

You should ensure that your personal and banking details are not available to an unauthorised user.
We cannot accept responsibility for any misuse arising on your computer which results in information being given to us without your authority.

We will never ask you for your online password in an email or by telephone. Keep your password secure and do not reveal it to anyone. If you believe someone has access to your password, you should immediately change it or contact us to de-activate your account.

4. Locality

The Sites are controlled and operated by OneFamily from our offices in England. We make no representations that the Sites or any content on them are appropriate or available for use in other locations. Those who visit the Sites from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

5. Liability

The Sites and all materials and information thereon are provided on an "as is" basis. To the fullest extent permissible by applicable law, we do not make any express or implied warranties, representations or endorsements whatsoever with regard to the Sites or any information or service provided through the Sites. To the fullest extent permitted by law we will not be liable to users for any loss or damage of any nature whatsoever and howsoever arising (including due to our negligence) out of or in connection with the viewing, use or performance of the Sites or their contents, whether due to inaccuracy, error, omission or any other cause and whether on the part of OneFamily or our servants or agents, or any other person.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Sites and is compatible with the Sites. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the Sites will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

All pictures, photographs and material submitted by you to us for posting on the Sites where such facility exists shall become the property of OneFamily. You have sole responsibility for the content which you submit to us for publication on the Sites and you shall indemnify and keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of material submitted by you.

6. Copyright and Monitoring

The contents of the Sites are protected by international copyright laws and other intellectual property rights. The owners of these rights are OneFamily or other third party licensors. All product and company names and logos mentioned on or in the Sites may be the trademarks, service marks or trading names of their respective owners, including OneFamily. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Sites including but not limited to text, graphics, video, messages, code and/or software without our prior written consent.

7. Availability of the Sites

We will endeavour to make the Sites available but cannot guarantee that the Sites will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the Sites and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, site, router or any other Internet connected device.

We reserve the absolute right to alter, suspend or discontinue any aspect of the Sites or the services provided through them. Unless explicitly stated any new features on the Sites, including but not limited to the release of new services, shall be subject to these Terms and Conditions.

8. Linked sites

We may provide hypertext links to sites on the Internet which are operated by other people who we believe offer services and/or products which complement those offered by us and we make no representations whatsoever about any other site(s) which you may access through the Sites or which may link to the Sites. When you access any other site you understand that it is independent from the Sites and that we have no control over the content or availability of that site. In addition, a link to any other site does not mean that OneFamily endorses or accepts any responsibility for the content, or the use of, such a site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Any concerns regarding any external link should be directed to its respective site administrator or web master.

9. E-mail and secure messaging

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to OneFamily or any message sent by OneFamily to you over the Internet.

Depending on the product held, customers are able to use our secure messaging facility by registering to manage their or their child’s account/policy online. If you need to contact us about your or your child’s account/policy, where available, you should use the secure message facility.

OneFamily will never ask you to send personal information, especially passwords, via email.

10. General

We may assign or subcontract any or all of our rights and obligations under these Terms and Conditions.

If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.

These Terms and Conditions and your use of the Sites are governed by English law and you submit to the non-exclusive jurisdiction of the English court.