Inspiring Better Futures

At OneFamily we're focused on doing the right thing at every level - sustainably and responsibly - with access to education and training, improving life chances and fostering financial wellbeing at the core of our business.

Read more about what we’re doing to support our members and communities in our brand new report here

Our new vision

Our vision – Inspiring Better Futures – underpins our commitment to do the right thing at every level for our members, communities and the wider world.

Our vision is built on 6 pillars:



Supporting our customers and ensuring they have confidence and trust in our products and services


Playing an active role in supporting and empowering our communities

Creating Member Value

Providing long-term value to our members; through our products, services and member benefits


Prioritising our colleague's wellbeing and engagement whilst fostering a supportive working environment


Working sustainably and responsibly to reduce our carbon footprint and help prevent climate change

Managing Sustainability

Running our business in the right way and promoting a diverse and supportive culture

Inspiring Better Futures

We've built this into the heart of what we do as a company, investing your money for a better tomorrow. We believe in running our business the right way for our customers and their communities.

*Figures correct as of December 2019.

Video transcript 

Inspiring Better Futures

We're all individuals, but we all share the same planet, so where you decide to invest could affect all of us now and in the future.

At OneFamily we're committed to helping you find a home for your money that's sustainable for everyone, by ensuring our products responsibly contribute towards building a better world for all of us.

How? By investing in funds that are more ethically and sustainably focused. We also provide support to our members and their communities from our Foundation – donating over three million pounds to good causes since 2015, helping over 200 local causes, from family support groups to sustainable energy charities.

So far we've had a positive impact on the lives of over 375,000 people at OneFamily that's part of our culture, whether it's championing diversity, putting profits back into the businesses to deliver better value for our members rather than shareholders, tree planting, or volunteering in the local community.

And as experts in family investment, we try not to forget that we're part of a bigger family which includes you.

OneFamily, we're better together.

Creating member value

We’re owned by our members for our members and we aim to provide them with long-term value through our products, services and member benefits.

We actively engage with customers through our AGM and our member community – OneFamily Voice. We use their feedback to shape our products and services to best meet their needs.

Find out more about more about what membership means for you here.

Protecting the environment

We care about the people and environment around us, and we’re committed to playing our part to reduce our carbon footprint and preventing climate change. We do this in a number of ways:

Our office policy is that no waste goes to landfill, and we’re focused on waste reduction at every opportunity

We have a number of energy saving initiatives, including our cycle-to-work scheme, motion sensor lighting and purchasing items - such as copier paper – that are made from recycled materials

We have committed to source 100% of our electricity from renewable sources by 2030

We launched our new climate-friendly investment funds in 2020, investing in companies who are working towards tackling climate change

Find out more about our climate-friendly investment funds here.

Supporting our members

Being a member-owned organisation means that we can focus on reinvesting our profits for the benefit of our members, not shareholders.

From our Young Person’s Education Grants to providing that extra support to our members who need it, we want to make Inspiring Better Futures an integral part of everything we do.

In 2020 we awarded a total of £82,000 through our Young Person’s Education Grants – helping 164 young people purchase items such as laptops, textbooks, train tickets and essential equipment for apprenticeship schemes.

Find out more here.

Supporting our communities

We believe in playing an active role in supporting our communities. We do this by providing much needed funding to community groups, and through supporting colleague fundraising, mentoring and volunteering.

We’re proud to have helped over 350 charities and community groups in the UK since 2015

Looking forward we’ll be creating new, long-lasting partnerships with local charities in 2021 and beyond, providing financial assistance and hands-on support through employee engagement and apprenticeships.

Find out more about our history of doing good in the community here.

Looking after our colleagues

Ensuring our colleagues feel supported means that they in turn can do their best by our members.

Over 20% of our colleagues benefited from formal career development in 2020

We provide development opportunities such as promotions, secondments and apprenticeships and regularly engage with colleagues to ensure we’re providing the best environment for them to thrive.

Find out more about working at OneFamily

Being diverse and inclusive

Our organisation welcomes diversity and we want colleagues of all backgrounds, identities and circumstances to thrive.

We promote a diverse and supportive culture through:

Launching our Diversity & Inclusion strategy and creating an Inclusion Advocate group of people from across the business

Welcoming guest speakers who have spoken on a range of issues relating to race and gender

Installing gender neutral toilets in our office

Partnering with Brighton and Hove Pride as one of its key supporters each year

Find out more about our vision and plans for the future in our Inspiring Better Futures report 

What Inspiring Better Futures means

  • A commitment to a shared global future based on sustainability and equality
  • Continued and growing investment in companies that share our values
  • Help for our customers, communities and charities through our Foundation
  • Creating a progressive, inclusive and diverse work environment at OneFamily