We're receiving more calls than usual. This means wait times are higher than we'd like. Answers to most questions can be found on our website. If you are a Junior ISA or Child Trust Fund customer, you may be able to find what you need by registering or logging in to Online Account Management.

Contact us

How can we help?

Our Brighton-based Customer Service team are available to help you by phone, email or secure message. From the comfort of your armchair, to our friendly team in their deckchairs! Well not quite - but what you can be certain of is a sunny greeting and our best customer care.

We might be able to answer your questions here and now with our Frequently Asked Questions

Please select the team you'd like to contact from the list below:

Uncertainty concerning Coronavirus can create financial anxiety, but we’re here to support our members.
If you’re worried about payments to or from OneFamily, we’ve got you covered.

View our Coronavirus FAQ.

*Calls may be recorded and monitored for training purposes. Call charges apply. These are dependent on your provider’s tariff and are likely to be more from mobile phones. For more information, please contact your provider.

**Calls to freephone numbers are free from UK landlines and personal mobile phones. With business mobiles the cost will depend on your phone provider. If you'd like to know more, please ask your provider.

Write to us

Customer Services
16-17 West Street


We are committed to first class service, and would like to get it right first time. However, if we slip up or you’re unhappy with any aspect of dealing with us then we want you to let us know. We’ll do our best to put things right as quick as we can.

Just use one of the contact options above and we’ll get straight back to you.

Find out more about how we handle complaints »

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Find us

Nothing beats a day beside the sea! We're located in central Brighton, just a 10 minute walk from Brighton train station.

Or, if you're driving, NCP car parks are nearby.