Home > Help and Support > Your online account > How do I update my password? How do I update my password? You can reset your password on the log in page. Simply click "I've forgotten my password" and follow the instructions. Security How can I send you my identification documents? I've received an email from you - how do I know it's genuine? View all... Expand I've lost my phone, how can I log in? I've received a phone call from you - how do I know it's genuine? How do I let you know my account login details might have been stolen? Back to all topics