Our Story

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Our Story

We are OneFamily

The world is changing, and as it does, the everyday needs of families change with it, but one thing that remains the same is our desire to help those we love during life’s pivotal moments. We’re here to enable families to work together to meet the financial demands of modern life.

About us »

Over 2 million customers
More than £6 billion of family money
£5 million customer benefit fund

Where we've
come from

Created following the merger of two award winning mutuals, OneFamily may be a new name but we've got plenty of experience helping families like yours. Find out more about who we are and where we come from.

Our history »

A bigger,
stronger mutual

We have five key objectives to make sure OneFamily is as successful as possible for you and all of our members. Together, we want to make being a mutual meaningful again.

Our strategy »

Why we’re
different

You and your family are the most important people in our business.
If it matters to you, it matters to us and we’ll do everything we can to help you out.

Our customer service promise »

The OneFamily Foundation

Because we're owned by you - our members - we don't have to pay out shareholders' dividends. Instead, we aspire to make £5 million available over the next five years, offering personal grants of up to £500 or £1,000 or community awards of £5,000, £10,000 and £25,000.

The OneFamily Foundation »

Awards and achievements

Over the past few years both Family Investments and Engage have won numerous leading financial industry awards. OneFamily brings the expertise of both of these companies together.

Our awards and achievements »

Board of directors

"Not only do our Board of Directors set our strategic direction, they also bring passion, experience and leadership to OneFamily."

Find out more

Working together

Dedicated to putting customers first? The feeling’s mutual. If you think you’ve the right skills for OneFamily, why not check out our latest vacancies.

Careers at OneFamily »

Get in touch

Need to get in touch with us? Our Customer Service Team will be happy to help.

Media centre

The latest information and updates from OneFamily, along with details of our press contact.

Media centre »