Who is OneFamily?
We're an award-winning financial services organisation, providing products and services to help modern families thrive.
We’re owned by our members for our members. This means we don’t have shareholders to pay, so we can reinvest our profits to provide quality products, services and member benefits.
Read what our customers have to say
Take a look at our testimonials page to find out more about how our customers feel about us and our products.
Award-winning provider and products
As well as achieving a 5* Defaqto rating and 4.5 star TrustPilot score, we’ve also been externally recognised as Best Stocks and Shares ISA provider 2025 by World Business Outlook.
*Source: Bright survey, 2024
Our vision - Inspiring Better Futures
Our Inspiring Better Futures vision - underpins our commitment to supporting our members and customers, creating an inclusive and diverse work environment and making a real difference in our communities.
We’ve built our vision on three pillars, to ensure we stay focused on the right areas:
- Members and customers
Doing right by our members and customers through offering affordable and accessible products to suit their needs, while providing excellent customer service and support. - Colleagues
Supporting our colleagues’ development and making our workplaces somewhere they can be themselves and thrive. - Communities
Giving back to our communities through our charity partnerships and employee volunteering, promoting a culture of making a positive impact.
Our history
Two longstanding mutuals with similar values – Engage Mutual and Family Investments – merged in 2014 to become OneFamily.
Our heritage
Collectively, we’ve always had one simple aim – to listen to our customers’ needs and support them through their financial lives, with a clear purpose of creating and protecting value and providing products and services they can trust.
From our award-winning, simple-to-understand products designed for modern families to championing education and financial resilience for our members, we are proud of our mutual heritage over the past 49 years.
50 years of mutual history with our members
Hear from OneFamily's Leadership team
Read thought leadership blogs about the key issues facing our communities and impacting our personal finances today, and learn how OneFamily is acting to drive positive change.
OneFamily news and views
We're reinvesting our profits to support positive change.
We’re campaigning to remove the barriers that make it difficult for children with disabilities to access their child trust funds.
News that affects your money, including government schemes and benefits that you might be entitled to.
Our ethical and sustainable roots
Ethical and sustainable investments have always been at the heart of our offering.
- Our Family Charities Ethical fund, launched in 1982 to avoid investment in ozone-depleting chemicals, intensive farming, cosmetic animal testing and more
- Option to invest in a climate-focused fund offered with our Stocks and Shares ISA and Lifetime ISA
More about OneFamily
Find everything you need to know about OneFamily, with detailed information about our company policies, operations, personel and more.
Useful information about OneFamily, including policies and details of our approach to diversity, gender pay and the environment.
In May every year we publish our annual report and financial statements detailing how the society has performed.
Our Board of Directors is made up of experienced business professionals who offer passion, experience and guidance to OneFamily.
Read the latest news and press releases relating to Onefamily, including business updates, product changes and other announcements.
Find out about the great work our charity partners are doing within our communities.
We provide long-term value to our members through our products, services and member benefits.
Want to be part of a business that helps its customers to thrive, not simply survive? Take a look at our latest vacancies.
As a mutual with many years of experience in helping families and their finances, you can turn to us when life gets difficult.