OneFamily

Who is OneFamily?

We're an award-winning financial services organisation, providing products and services to help modern families thrive.

We’re owned by our members for our members. This means we don’t have shareholders to pay, so we can reinvest our profits to provide quality products, services and member benefits.

Award-winning financial products

We help families thrive with great financial products for children and adults, receiving 5-star recognition from Defaqto, Your Money and more...

Defaqto yourmoney logos

Over 45 years’ experience of being a trusted provider of financial products for children and adults

Nearly 2 million customers, looking after over £5.5 billion of their money*

Our customers have rated us highly, with an overall score of 93% for customer service experience**

Created long-term partnerships with charities that share our goals to support financial wellbeing, provide access to education and improve life chances

*As at December 2022
**Source: Bright survey, January 2023

Looking for more information?

Sign up to our newsletter

Our vision - Inspiring Better Futures

Our Inspiring Better Futures vision - underpins our commitment to supporting our members and customers, creating an inclusive and diverse work environment and making a real difference in our communities.

We’ve built our vision on three pillars, to ensure we stay focused on the right areas:

  • Members and customers
    Doing right by our members and customers through offering affordable and accessible products to suit their needs, while providing excellent customer service and support.
  • Colleagues
    Supporting our colleagues’ development and making our workplaces somewhere they can be themselves and thrive.
  • Communities
    Giving back to our communities through our charity partnerships and employee volunteering, promoting a culture of making a positive impact.
A father with his son on his shoulders, on a sunny day in the park

Our history

Two longstanding mutuals with similar values – Engage Mutual and Family Investments – merged in 2014 to become OneFamily.

Our heritage

Collectively, we’ve always had one simple aim – to listen to our customers’ needs and support them through their financial lives, with a clear purpose of creating and protecting value and providing products and services they can trust.

From our award-winning, simple-to-understand products designed for modern families to championing education and financial resilience for our members, we are proud of our mutual heritage over the past 45 years.

Read about our mutual heritage

A table covered with historical black & white photographs

Over 45 years of mutual history with our members

Family-Assurance-Friendly-Society-1975

1975

Family Assurance Friendly Society begins

1975

Family Bond launched

1980

Homeowners Friendly Society is established

Family-Assurance-Friendly-Society-1975
A blue booklet dated to 1982 for the Family Assurance Society. In the centre is an outline drawing of a family, consisting of a mother, father, daughter and son.

1982

Family Charities and Ethical Fund launched

1996

Awarded both regional and national ‘Employees in the Community Award’

1999

Our first ISA product is launched

A blue booklet dated to 1982 for the Family Assurance Society. In the centre is an outline drawing of a family, consisting of a mother, father, daughter and son.
Family Investments is formed

1999

Recognised with a national award by Business in the Community - Community Investment Programme ‘Working Together’ for The Neighbourhood Renewal Award

2000

Family Charities Ethical Trust Won Lipper Leaders 2000 high performers award

2004

Family Investments is formed - Family Assurance is renamed as Family Investments

Family Investments is formed
A grandfather and grandson laugh together, laying in the grass.

2005

Engage Mutual Assurance is formed - Homeowners Friendly Society is renamed Engage Mutual Assurance.

2006

Ethical Child Trust Fund launched - providing the only actively managed ethical stakeholder Child Trust Fund on the market

2008

Over 500,000 Child Trust Fund accounts managed

A grandfather and grandson laugh together, laying in the grass.
OneFamily is formed in 2015

2015

OneFamily is formed - Family Investments and Engage Mutual merge to become OneFamily,

2016

We expanded our product range by launching OneFamily Lifetime Mortgages.

2017

We developed our new brand, reflecting our focus on modern family finance.

OneFamily is formed in 2015

2018

Further expansion of our products and services, with the launch of our Lifetime ISA and OneFamily Advice.

2019

We introduced our new Young Person’s Education Grants initiative, supporting 15-19 year-olds with the costs of further education.

2020

We launched our Inspiring Better Futures vision and our new climate-focused investment funds, which invest in companies working towards tackling climate change.

Dog in front of a sign that reads: Spear Brighton, Team Domenica, Clock Tower Sanctuary

2021

We created new partnerships with charities that align with our Inspiring Better Futures vision - supporting them with funding as well as hands-on support.

2022

We acquired Beagle Street, a company that specialises in affordable, simple to purchase, life and critical illness insurance.

Dog in front of a sign that reads: Spear Brighton, Team Domenica, Clock Tower Sanctuary

Hear from OneFamily's Leadership team

Read thought leadership blogs about the key issues facing our communities and impacting our personal finances today, and learn how OneFamily is acting to drive positive change.

Blogs from OneFamily's Leadership team

jim-islam-profile

OneFamily news and views

OneFamily news

We're reinvesting our profits to support positive change.

Read the OneFamily news 

Child trust fund access campaign

We’re campaigning to remove the barriers that make it difficult for children with disabilities to access their child trust funds.

Read the latest campaign news

Personal finance

News that affects your money, including government schemes and benefits that you might be entitled to.

Read about personal finance news

A little girl, with a big smile, covering her eys with flowers

Our ethical and sustainable roots

Ethical and sustainable investments have always been at the heart of our offering.

  • Our Family Charities Ethical fund, launched in 1982 to avoid investment in ozone-depleting chemicals, intensive farming, cosmetic animal testing and more
  • Option to invest in a climate-focused fund offered with our Stocks and Shares ISA and Lifetime ISA

More about OneFamily

Find everything you need to know about OneFamily, with detailed information about our company policies, operations, personel and more.

Company information

Useful information about OneFamily, including policies and details of our approach to diversity, gender pay and the environment.

Financial reports

In May every year we publish our annual report and financial statements detailing how the society has performed.

Board of Directors

Our Board of Directors is made up of experienced business professionals who offer passion, experience and guidance to OneFamily.

PR and company news

Read the latest news and press releases relating to Onefamily, including business updates, product changes and other announcements.

Charity Partnerships

Find out about the great work our charity partners are doing within our communities.

Membership

We provide long-term value to our members through our products, services and member benefits.

Careers at OneFamily

Want to be part of a business that helps its customers to thrive, not simply survive? Take a look at our latest vacancies.

Help and support

As a mutual with many years of experience in helping families and their finances, you can turn to us when life gets difficult.