The OneFamily Board of Directors
Our Board of Directors is made up of individuals who bring passion, experience and leadership to our organisation.
The Board of Directors sets the strategic direction of the group and guides it in the interests of all of our members, its main aims being to:
Our Board of Directors is made up of individuals who bring passion, experience and leadership to our organisation.
The Board of Directors sets the strategic direction of the group and guides it in the interests of all of our members, its main aims being to:
Executive directors
Jim Islam
Chief Executive Officer
Jim was appointed as Chief Executive Officer (CEO) of OneFamily in December 2023, having previously held the role of Chief Finance Officer since joining the Group Board in January 2020.
A qualified actuary, Jim has 25 years’ leadership experience at board level in the insurance, investment management, savings and pensions sectors.
Jim has developed the business’s new growth strategy and cultivated the additional capabilities needed to deliver this. He has led on OneFamily’s modernisation programme and progressed the commercial culture within the organisation.
Before joining OneFamily, Jim held senior finance and general management roles at Lloyd’s of London and Legal & General, including Divisional CEO, CFO, Chief Operating Officer (COO) and Board Director roles. Within these organisations - covering the UK, France and global businesses - Jim transformed financial, capital and operating performance.
Jim is the non-executive chair of the People’s Partnership, the provider of The People’s Pension, and is a trustee of the RNLI, the charity that saves lives at sea.
Philippa Herz
Chief Finance Officer
Philippa has over 30 years of insurance company leadership and a wealth of Board level experience. She is a qualified actuary and has been Chief Finance Officer (CFO) of OneFamily since December 2023, having previously held the role of Chief Risk Officer from July 2016. In her current role, Philippa is responsible for OneFamily’s Finance, Actuarial and Investment functions.
Prior to joining OneFamily, Philippa was Group Enterprise Risk Director at Bupa, working to implement risk management frameworks across the global group and deliver reporting to the Group Board covering both insurance and healthcare provision businesses. She has also previously held leadership positions at Friends Life and Legal & General as well as roles in the Actuarial and Regulatory consultancy practices of PwC.
Outside of work she volunteers as a mentor for sixth form students from disadvantaged backgrounds and serves as Safeguarding Governor of her local primary school.
Non-executive directors
Steve Colsell
Chair
Steve became Chair with effect from the Society’s Annual General Meeting in June 2022, having been appointed to the Board in July 2016. He is Chair of the Nominations Sub-Committee and is also a member of the Remuneration Sub-Committee.
Steve is a qualified actuary whose financial services career has spanned banking, insurance and mortgage lending, notably with Zurich Insurance plc, Lloyds Banking Group plc and Kensington Group Limited. He has also held non-executive directorships at Starling Bank where he was Chair of the Risk Committee, St James' Place and esure Insurance Limited.
Steve holds Non-Executive Director roles with Secure Trust Bank PLC and Pepper Money Group.
Peter O’Donnell
Vice Chair and Senior Independent Director
Peter was appointed to the Board in November 2024, becoming Senior Independent Director and Vice Chair in February 2026.
He is Chair of the Audit Sub-Committee and is a member of the Nominations and Risk Sub-Committees.
Peter is a Chartered Management Accountant with a financial services career spanning more than 35 years that includes Aviva, Royal Sun Alliance, Prudential and Unum, Peter has comprehensive experience of the UK and International markets. His extensive experience, his background in leading business growth and his understanding of the insurance and financial services sector is an asset to OneFamily as we expand into new markets.
Peter is a Non-Executive Director at Nottingham Building Society and Queen Victoria Hospital Foundation Trust.
Melanie Hind
Non-Executive Director
Melanie was appointed to the Board in September 2022. She is Chair of the Risk and With-Profits Sub-Committees and is also a member of the Audit, Remuneration and Nominations Sub-Committees.
Melanie is a Chartered Accountant and former partner in PwC whose extensive business experience includes strategy and change leadership, financial risk and capital management, corporate and regulatory reporting, and stakeholder management. She previously held senior roles at BDO International as Head of Assurance Quality, at the Financial Reporting Council as an executive director, and as Chief Risk Officer at Friends Life Group.
Melanie is an audit non-executive for KPMG UK’s audit practice, a non-executive director and Audit Committee and People & Remuneration Chair with Talbot Underwriting Limited, and an independent trustee and Honorary Treasurer for the Disasters Emergency Committee which brings together 15 leading UK aid charities to raise funds at times of crisis overseas.
Alison Davies
Non-Executive Director
Alison was appointed to the Board in March 2023. She is Chair of the Remuneration Sub Committee and is a member of the Risk, Nominations and Member, Customer & Culture Sub-Committees and is the Non-Executive lead for employee engagement and Whistleblowing.
Alison’s financial services career spans more than 30 years in both the retail and mutual sectors. She has extensive knowledge of financial technology and digital and corporate strategy. Most recently Alison was Head of Digital at Skipton Building Society where she was influential in steering its digital strategy and developing the online customer experience. Prior to this Alison had executive positions at First Direct and HSBC.
Alison is Chair at Age International, a member of the Board of Governors and Chair of the People Committee at York St John University and is a strategic advisor for a Fin Tech start up business. She has been an active ambassador for a range of charities helping to improve the lives of children and young people.
Graham Lindsay
Non-Executive Director
Graham was appointed to the board in July 2016, and was Senior Independent Director and Vice-Chair until February 2026.
He is a member of the Remuneration, Audit and Nominations Sub-Committees. He is also Chair of Trustees for OneFamily’s closed staff retirement benefits scheme.
Over a 40-year career with Lloyds Banking Group plc, Graham held a number of senior executive roles including as Managing Director of the Lloyds branch network and Group Director for Corporate Responsibility. He has also held board positions at the Institute of Financial Services and the Chartered Banker Professional Standards Board and is a Fellow of the Institute of Banking and Finance.
Graham is Vice Chair of Skipton Group and a non-executive director of Vanquis Bank. In addition, he is Emeritus Trustee of the Brain Tumour Charity and Trustee at Break, a charity which strive to make life better for young people on the edge of care, in care and leaving care.
Phil Willcock
Non-Executive Director
Phil was appointed to the Board in January 2025. He is Chair of the Member, Customer & Culture Sub-Committee and a member of the Nominations, Risk and With-Profits Sub-Committees.
As an experienced Chief Executive Officer in businesses across the UK, Europe and Asia, Phil brings with him an extensive knowledge of the financial services industry. Most recently, Phil was the CEO of AIG Life Ltd in the UK, where he led the sale of the business to Aviva Plc.
Phil is Chair at Athora Re and AUL Assurance Limited and Non-Executive Director at Servaada, the UK regulated arm of Wipro.