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Home > About us > Company Information > Board of Directors

The OneFamily Board of Directors

Our Board of Directors is made up of individuals who bring passion, experience and leadership to our organisation.

The Board of Directors sets the strategic direction of the group and guides it in the interests of all of our members, its main aims being to:

Provide entrepreneurial leadership with careful, prudent and effective frameworks that assess and control risk

Set the strategic aims for OneFamily to ensure we have the right people and financial resources to achieve our goals

Set our values and standards to meet our obligations to our members.

Full details of the Board of Directors can be found below. The terms of reference for the sub-committees of the board can also be found on this page.

Executive directors

Jim Islam
Chief Executive Officer

Jim was appointed as Chief Executive Officer (CEO) of OneFamily in December 2023, having previously held the role of Chief Finance Officer since joining the Group Board in January 2020.

A qualified actuary, Jim has over 23 years’ leadership experience at board level in the insurance, investment management, savings and pensions sectors.

As Chief Finance Officer (CFO) of OneFamily Jim has developed the business’s new growth strategy and cultivated the additional capabilities it needed to deliver this. He has led on OneFamily’s modernisation programme and progressed the commercial culture within the organisation, which has included the acquisition of Beagle Street and books of business from other providers.

Before joining OneFamily, Jim held senior finance and general management roles at Lloyd’s of London and Legal & General, including Divisional CEO, CFO, Chief Operating Officer (COO) and Board Director roles. Within these organisations - covering the UK, France and global businesses - Jim transformed financial, capital and operating performance.

Jim is the non-executive chair of the People’s Partnership, the provider of The People’s Pension, and is a trustee of the RNLI, the charity that saves lives at sea. A leader on Diversity and Inclusion, Jim is an active LGBTQ+ Ally.

Jim Islam 2023
Philippa 2023

Philippa Herz
Chief Finance Officer

Philippa has over 30 years of insurance company leadership and a wealth of Board level experience. She has been Chief Finance Officer of OneFamily since December 2023, having previously held the role of Chief Risk Officer from July 2016. In her current role, Philippa is responsible for OneFamily’s Finance, Actuarial and Investment functions.

Prior to joining OneFamily, Philippa was Enterprise Risk Director at Bupa, working to implement risk management frameworks across the global group and deliver reporting to the Group Board covering both insurance and healthcare provision businesses. She has also previously held leadership positions at Friends Life and Legal & General as well as roles in the Actuarial and Regulatory consultancy practices of PwC.

Philippa is a qualified actuary and has a degree in Economics & Statistics from UCL. She is an active leader of diversity and inclusion within the organisation and a mentor to several colleagues. Outside of work she volunteers as a mentor for sixth form students from disadvantaged backgrounds and serves as Safeguarding Governor of her local primary school.

Non-executive directors

Steve Colsell

Steve became Chair with effect from the Society’s Annual General Meeting in June 2022., having been appointed to the Board in July 2016. He is Chair of the Nominations Sub-Committee and is also a member of the Remuneration Sub-Committee.

Steve is a qualified actuary whose financial services career has spanned banking, insurance and mortgage lending, notably with Zurich Insurance plc, Lloyds Banking Group plc and Kensington Group Limited. He has also held non-executive directorships at Starling Bank where he was Chair of the Risk Committee, St James' Place and esure Insurance Limited.

Steve holds a non-executive director role with Pepper Money Group.

Steve Colsell 2023
Graham Lindsay 2023

Graham Lindsay
Vice Chair and Senior Independent Director

Graham was appointed to the board in July 2016, becoming Vice Chair from 1 January 2020 and Senior Independent Director in May 2020.

He is chair of the Remuneration Sub-Committee, and is also a member of the Risk, Audit, Member, Customer & Culture and Nominations Sub-Committees. He is also Chair of Trustees for OneFamily’s closed staff retirement benefits schemes.

Over a 40-year career with Lloyds Banking Group plc, Graham held a number of senior executive roles including as Managing Director of the Lloyds branch network and Group Director for Corporate Responsibility. He has also held board positions at the Institute of Financial Services and the Chartered Banker Professional Standards Board and is a Fellow of the Institute of Banking and Finance.

Graham is a non-executive Director of Vanquis Bank where he chairs the Remuneration Sub-Committee.

Sally Williams
Non-Executive Director

Sally was appointed to the board in January 2019. She is chair of the Audit and With-Profits sub-committees and is also a member of the Risk, Nominations and Member, Customer & Culture Sub-Committees.

Sally is a chartered accountant who held a number of senior roles at PwC in both their audit and risk management teams over a 15-year period. She has extensive risk, compliance and governance experience, having held senior positions at Marsh, National Australia Bank and Aviva.

Sally holds non-executive director roles with Lancashire Holdings Limited where she chairs the Audit committee and Close Brothers Group. Sally is also a trustee and Chair of the Audit and Risk committee of Ovarian Cancer Action, a charity that funds research into new treatments to help make ovarian cancer a survivable disease. She previously chaired the governing body of her local secondary school.

Sally Williams 2023
Melanie Hind 2023

Melanie Hind
Non-Executive Director

Melanie was appointed to the board in September 2022.  She is chair of the Risk Sub-Committee and is also a member of the Audit, With Profits, Remuneration and Nominations sub-committees.

Melanie is a Chartered Accountant and former partner in PwC whose extensive business experience includes strategy and change leadership, financial risk and capital management, corporate and regulatory reporting, and stakeholder management. She previously held senior roles at BDO International as Head of Assurance Quality, at the Financial Reporting Council as an executive director, and as Chief Risk Officer at Friends Life Group.

Melanie is an audit non-executive for KPMG UK’s audit practice, a non-executive director and Audit Committee Chair with Talbot Underwriting Limited, and an independent trustee and Honorary Treasurer for the Disasters Emergency Committee which brings together 15 leading UK aid charities to raise funds at times of crisis overseas.

Alison Davies
Non-Executive Director

Alison was appointed to the Board on 28 March 2023.  She is Chair of the Member, Customer & Culture Committee and is a member of the Risk, Remuneration and Nominations Sub-Committees.

Alison’s financial services career spans more than 30 years in both the retail and mutual sectors. She has extensive knowledge of financial technology and digital and corporate strategy.  Most recently Alison was Head of Digital at Skipton Building Society where she was influential in steering its digital strategy and developing the online customer experience.  Prior to this Alison had executive positions at first direct and HSBC.

Alison is a member of the Board of Governors and Chair of the People Committee at York St John University, and is a strategic advisor for a Fin Tech start up business. She has been an active ambassador for a range of charities helping to improve the lives of children and young people.

Alison Davies 2023