Accessibility at OneFamily
Last reviewed: October 2026 | Next review: October 2027
We work hard to support the needs of everyone who visits our website.
Our website is designed to work with screen readers, keyboard navigation, browser zoom and other assistive technologies. We're continually improving our digital services to make them easier for everyone to use.
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Support designed around your needs
Whether you use assistive technology, customise your device settings, or simply prefer different ways to access information, we're continually trying to improve our website and digital services to support your needs.
Making our website work better for you
We're always improving our website and adding new features. To help keep everything running smoothly and securely, make sure you're using the latest version of your browser. We support the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
If you're having problems using our website (or any website), it may help to change your browser settings to display the website in a way that works for you. The links below will take you to step-by-step guides on how to do this.
AbilityNet
Have simple 'how to' guides to make your device easier to use. You can search for a specific need or filter the guides based on your needs
Web Accessibility Initiative
Offers resources to help you customise your website browser and computer setup, helping you to adjust and improve your web browsing experience.
Accessibility standards
We aim to meet Web Content Accessibility Guidelines 2.2 (WCAG) AA standards across our website and digital services.
What accessibility features we support:
- Screen readers
- Keyboard navigation
- Browser zoom
- Mobile and tables support
- Simple plain English content where possible
- Alternative text to describe non-decorative images
- Using captions and/or transcripts on any video content.
What we're trying to improve:
Accessibility is an ongoing journey. We are dedicated to continuously identifying areas for improvement and implementing changes to make our website more accessible for everyone.
Keyboard Accessibility: We are actively working on enhancing keyboard navigation to ensure all users can access our content without a mouse.
User testing: We want our website to work well for everyone. That's why we're testing with a wider range of people to better understand different needs and improve the experience.
User testing: We want our website to work well for everyone. That's why we're testing with a wider range of people to better understand different needs and improve the experience.
Accessible forms: We know some of our forms aren't as accessible as they should be. We're working to make them clearer, easier to complete and more accessible for everyone.
Contact us
The fasted way to get help is through our help and support pages but if you need to speak to us we have more information on our contact us page.
