Home > Help and Support > Opening, transferring and withdrawing Opening, transferring and withdrawing Opening a product Expand How do I open a new product? How do I apply for a product for someone else? Transferring Expand When will my transfer to OneFamily be complete? How do I transfer my money from one OneFamily product into another? I want to transfer my product to another provider Why hasn’t my transfer completed? How do I transfer my child trust fund to a OneFamily Junior ISA? Why is my account balance showing as zero after I've made a transfer? Withdrawing Expand How do I make a withdrawal? How do I set up a withdrawal account? I'm having trouble setting up a withdrawal account I'm having trouble withdrawing from my account Why have I been charged for making a withdrawal? When will I get my money? What bank accounts can't I withdraw to? How do I withdraw money from my Lifetime ISA to buy a first home? Other questions Expand How do I close my product? How do I cancel my product? I live overseas, how do I get my money? How can I manage my product as an overseas customer? I’ve been asked to send you documents, what will you accept and how can I send them? More help and support: Maturity • Child Trust Fund at 18 • Junior ISA at 18 • Accessing your money • Using Yoti Your online account • Problems signing in • Using your online account Your details • Personal details • Contact preferences Product information • Finding your documents • Switching funds
