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Home > Help and Support > Opening, transferring and withdrawing

Opening, transferring and withdrawing

Opening a product

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  • How do I open a new product?
  • How do I apply for a product for someone else?

Transferring

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  • When will my transfer to OneFamily be complete?
  • How do I transfer my money from one OneFamily product into another?
  • I want to transfer my product to another provider
  • Why hasn’t my transfer completed?
  • How do I transfer my child trust fund to a OneFamily Junior ISA?

Withdrawing

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  • How do I make a withdrawal?
  • How do I set up a withdrawal account?
  • I'm having trouble setting up a withdrawal account
  • I'm having trouble withdrawing from my account
  • Why have I been charged for making a withdrawal?
  • When will I get my money?
  • What bank accounts can't I withdraw to?
  • How do I withdraw money from my Lifetime ISA to buy a first home?

Other questions

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  • How do I close my product?
  • How do I cancel my product?
  • I live overseas, how do I get my money?
  • How can I manage my product as an overseas customer?
  • I’ve been asked to send you documents, what will you accept and how can I send them?

More help and support:

Maturity

• Child Trust Fund at 18
• Junior ISA at 18
• Accessing your money
• Using Yoti

Your online account

• Problems signing in
• Using your online account

 

Your details

• Personal details
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Product information

• Finding your documents
• Switching funds

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