Home > Help and Support > Opening, transferring and withdrawing Opening, transferring and withdrawing Opening a product How do I open a new product? How do I apply for a product for someone else? Transferring When will my transfer to OneFamily be complete? How do I transfer my money from one OneFamily product into another? I want to transfer my product to another provider Why hasn’t my transfer completed? How do I transfer my child trust fund to a OneFamily Junior ISA? Withdrawing How do I make a withdrawal? How do I set up a withdrawal account? I'm having trouble setting up a withdrawal account Why have I been charged for making a withdrawal? When will I get my money? Other questions How do I close my product? How do I cancel my product? I live overseas, how do I get my money? How can I manage my product as an overseas customer?