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Why hasn’t my transfer completed?

If you completed a transfer application online, you can check the status of your transfer by logging into your account and clicking on 'Documents'.

We'll need to receive your signed transfer document before we can start your transfer. If you haven't sent this yet, please double check the form is completed correctly before sending it to us at FREEPOST ONEFAMILY (this is the full address).

If you're still having problems, please send us a secure message or give us a call on 0344 8 920 920.