When will my transfer to OneFamily be complete?

Depending on the other provider's process, it can take up to 30 days to complete a transfer to OneFamily. This starts from when we receive your signed transfer form.

If you're concerned that it's been longer than this, please get in touch by logging into your online account and sending us a secure message or by giving us a ring on 0344 8 920 920. Our call centre is open 9am-5:30pm Monday to Friday (Wednesday 9:30am-5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.