When will my transfer to OneFamily be complete?

Depending on the other provider's process, it can take up to 30 days to complete a transfer to OneFamily. This starts from when we receive your signed transfer form.

If you're concerned that it's been longer than this, please get in touch by logging into your online account and sending us a secure message or by giving us a ring on 0344 8 920 920. Our call centre is open Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 1pm.