How do I close my product?

If it's time for you to close your OneFamily product, simply log into your online account and go to 'Payments and transfers'. Here you'll find the option to withdraw or transfer your investments and you'll be able to close the product.

Please note that due to the rules on children's savings accounts, you can only close Junior ISAs or Junior Bonds within the first 30 days of opening your account.

Your child will be able to close the product after they've reached 18. You can move money invested in children's savings accounts to another provider at any time, but you can't withdraw it.

If your child has a Junior ISA or Child Trust Fund and has now turned 18, they'll need to register for an online account in order to let us know what to do with their money. Find out how to do this in our Maturity section.