OneFamily membership

We’re owned by our members for our members

As a member-owned business, we don’t have shareholders to pay. So we can reinvest our profits to benefit our members and communities.

We give our members long-term value through our products, services and member benefits.

The perks of being a OneFamily member

Being a member of OneFamily gives you access to a variety of benefits to support your financial future.

A happy young lady talking into a microphone at a large meeting in a conference centre.

Annual General Meeting*

Our AGM is one of the main ways our members can have their say on how we run our business. Members can hear about business updates, vote on key decisions, ask questions and provide feedback to help us continually improve how we do things.

More about our AGM

Teenage girl, using a laptop, while sitting on the floor in the living room

Young Person's Education Grants

Both members and customers can apply for help towards meeting the essential costs of education and training for a young person aged 15-19.

Find out more and apply

New member benefits*

We've launched a range of member benefits to provide great savings on shopping, days out, health and wellbeing, and much more.

Most eligible members will have received an email inviting them to sign up.

More about our member benefits

*Member benefits can't be used by members who have a permanent residence overseas.

Have your say

As a member-owned business, we’ve always had a strong focus on member engagement and giving you the opportunity to have your say on how we run our business. Listening to and learning from our members plays a crucial part in shaping our products and services. This, in turn, allows us to serve our members better and build closer, long lasting relationships.

We engage with our members in a number of ways and seek feedback to continually evolve the way we do things.

OneFamily Voice

OneFamily Voice is our online community, with over 450 members, where you can tell us what you think about a wide range of topics and take part in online discussions, surveys and focus groups. Your feedback provides invaluable insight to develop our products and services and is a great way to help shape how our business is run.

As part of our OneFamily Voice community engagement, we conduct regular customer research to inform how we develop our products and services:

Developing our Member Benefits offering

Our customers gave us feedback on the things that appealed most to them and the types of benefits they'd like to receive.

Climate-focused investment funds

Our customers shared their views on creating products that do good - both ethically and financially.

Staying in touch

Surveys and focus groups

Surverys
Our customer experience survey is always open. If you've not yet completed it, this is your opportunity to tell us how we're doing. You'll also automatically be entered into this month's prize draw to win one of 50 e-vouchers.

Focus groups
We run regular focus groups with our customers. You can register your interest in being invited to future focus groups here.

Focus group attendees are sent a e-voucher as a thank you for taking part.

Who is a member?

Our customers become members as soon as they take out certain OneFamily products.
As we work with other companies to provide products, you may be a member even if your product isn't OneFamily-branded.

Use the table below to find out if your product makes you a OneFamily member.

Product	Member?	Exceptions
Adult Savings Plans	Yes
Beagle Street critical illness	Yes	Policies started before 19 September 2023 aren't members
Beagle Street life insurance	Yes	Policies started before 19 September 2023 aren't members
Child Savings Plan*	Yes - the child named on the account
Child Trust Fund*	Yes - the child named on the account	Former Legal & General and The Share Centre CTF customers aren't members
Ecclesiastical customers	Yes
Family Bond	Yes
Freeway Pensions	Yes
Junior Bond*	Yes - the child named on the account
Junior ISA*	Yes - the child named on the account	Post Office Junior ISAs opened after 6 April 2018 aren't eligible for membership
Life Insurance Plans	Yes
Lifetime ISA	Yes	Former The Share Centre Lifetime ISA customers aren't members
OneFamily ISA	Yes
Over 50s Life Cover	Yes
Post Office Money ISA	Yes	Post Office Money ISAs opened after 6 April 20218 aren't eligible for membership
Unit Trust (adult)	Yes
Unit Trust (child)	Yes - the person who opened the account (the child becomes a member once they turn 18)

*Children under 16 aren't eligible to apply for grant funding, but their legal guardian can apply on their behalf.
Children under 18 can't vote in the AGM.

Inspiring Better Futures

Our vision is focused on Inspiring Better Futures and we want our members to be a part of that, every step of the way.

Read more about what we're doing to support our members and communities.