I’ve lost my phone, how can I log in?

If for any reason you can’t access the phone you normally use to log into your online account, please call us on 0344 8 920 920 and we'll reset your account. Our call centre is open Monday to Friday from 9am to 5.30pm (Wednesday 9:30am-5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.