What do I do if I haven’t received my log in text message?

It can take a few minutes for your message to arrive. If it's been a while and you still haven't received it, check if your phone has signal and try opening your messages in case the notification didn’t show.

If you still haven't received it, go back to the log in page and request another code.

If you’re still having problems logging in, give us a call on 0344 8 920 920. Our call centre is open Monday to Friday from 9am to 5.30pm (Wednesday 9:30am-5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.