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Why can't I see all of my accounts?

Unfortunately, not all our products can be managed through your online account. You won't yet be able to see the following products in your online account (but will do soon):

  • Junior Bonds
  • Family Bonds
  • Over 50s Life Cover
  • Adult Savings and Investment products - you can however open a servicing account to manage this type of product.

Please note that currently only Child Trust Funds, Junior ISAs, Lifetime ISAs and Stocks & Shares ISAs will show in your online account.

If you're managing a Child Trust Fund or Junior ISA on behalf of your child and can't see their product in your online account, please see "Why can't I see my children's accounts?".

If this hasn’t explained why some of your OneFamily products are missing, please send us a secure message or give us a call on 0344 8 920 920.

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What happens to your junior ISA when you turn 18?

When you turn 18, your junior ISA (JISA) will “mature”, meaning you can access the money that’s been saved for you. Find out more about what happens to your JISA when it matures.

Maturity Insights

When you turn 18, your Child Trust Fund or Junior ISA "matures", meaning that the money in your account becomes available.
Find out about how to access your money and how to use it to create the future you want.