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Frequently Asked Questions (FAQs)

See below for some common questions about our suite of savings and investment products. If you have a question that isn't answered here, feel free to contact our friendly, UK-based call centre for more information.

Managing your account or policy

Managing your personal details

Managing your payments

Fund Information

Changes to the OneFamily (EM) With Profits fund

Making a claim

Returning lost assets

Outbound phone number