Lifetime ISA Frequently asked questions
See below for some common questions about our Lifetime ISA. If you have a question that isn't answered here, please contact us by secure message from within your online account.
General product information
What is a Lifetime ISA?
Can I open a Lifetime ISA?
What types of Lifetime ISA are available?
What is the difference between a cash Lifetime ISA and stocks and shares Lifetime ISA?
Can I have multiple Lifetime ISAs?
What’s the maximum I can contribute to a Lifetime ISA?
First-time buyer product information
Can we open a joint Lifetime ISA?
Can I transfer my Help to Buy ISA into a Lifetime ISA?
Can I have a Help to Buy ISA and a Lifetime ISA?
House purchase information
What do I need to do to enable the use of my Lifetime ISA for a house purchase?
Can I use the bonus from my Lifetime ISA for my deposit?
Who should I contact at the different stages of the process?
What happens if I want to take more money during the house purchase?
How long do I have to complete my house purchase?
What happens if I have a bonus payment due at the time of the house purchase?
If I have money left over in my Lifetime ISA after my house purchase has completed, can I still access it?
After my house purchase has completed, can I continue to save for my retirement?
What happens if the house purchase falls through?
What happens if I change my mind?
Retirement product information
When can I withdraw my money for retirement?
What can I do if I need to withdraw some money before I’m 60?
Account information
How do I open a Lifetime ISA and what will I need?
Can I apply for a Lifetime ISA as a Power of Attorney?
How can I manage my Lifetime ISA?
How can I find out the value of my Lifetime ISA?
How much can I pay into a OneFamily Lifetime ISA?
How much does it cost to have a Lifetime ISA with OneFamily?
How do I switch my fund choice?
How can I see my statements?
Payment information
Why can’t I see any transactions on my account?
When will my funds be invested?
How can I set up a Direct Debit?
How can I set up a nominated account?
When will the money be paid into my nominated account?
How do I convert my bank account number to eight digits?
How can I claim my government bonus?
What do I do if HMRC can’t match my details?
Fund Information
What is the difference between the two Lifetime ISA fund options?
How can I see how my Lifetime ISA fund is performing?
Withdrawing or closing your Lifetime ISA account