Frequently asked questions

See below for some common questions about our Lifetime ISA. If you have a question that isn't answered here, please contact us by secure message from within your online account. If you don't currently have an account with us you can call us on 0344 8 920 920*. We are open 9am – 7pm Monday to Friday and 9am to 1pm Saturday.

*Calls may be recorded and monitored for training purposes. Call charges apply. These are dependent on your provider’s tariff and are likely to be more from mobile phones. For more information, please contact your provider.

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General product information

First-time buyer product information

House purchase information

Retirement product information

Account information

Payment information

Fund information

Withdrawing or closing your Lifetime ISA account