Your online account
If you have a Child Trust Fund, Junior ISA, Lifetime ISA or Stocks & Shares ISA, we’ll text you a security code, so make sure you have your mobile phone to hand. Having problems logging in?
or
Over 50s Life Cover or Adult savings product
Register for an online account
Register for an online account if you already have a product with us
If you’ve already got a OneFamily product, setting up your online account should only take a few minutes. You’ll need an email address and a mobile phone.
Our online account is currently available to Junior ISA, Child Trust Fund, Stocks & Shares ISA and Lifetime ISA customers. We’ll be expanding this to our other products soon.
If you’ve got an Adult Savings & Investment product or Over 50s Life Cover policy, you can continue to use your existing online servicing account.
Help with logging in
- How do I log into my online account?
- What do I do if my log in text message hasn't come through?
- How do I set up an online account?
- How do I reset my password?
- Why doesn't my product have an online account?
Still need help?
Online account help and support
We’ll be making more products available for our online account soon, so we’ll let you know when this becomes available for your product
It's easy to see how your money is performing in your online account
Help and support:
I'm having trouble using Yoti
Check your personal details are correct and up to date. The details that Yoti has in the app will need to match exactly what we hold for you.
What happens when I turn 18?
When you turn 18, your Child Trust Fund or Junior ISA will “mature”. Find out what this means for you.
I'm having trouble setting up a withdrawal account
Check that the details you're entering are correct, and that you're using a UK bank account in your name. Find out more.
Frequently asked questions
Our FAQs cover everything you need to know about our products, your account and your investment options.
View our Help and Support pages or contact us via email, secure message or over the phone.