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Sight or hearing loss?

At OneFamily we understand the challenges faced by customers with reduced sight or hearing. That's why we have a range of options to help customers get the information they need.

If you're concerned about the impact of a condition that affects your sight or hearing, let us know and we'll explain some of the ways we can help. For example, we can send key communications in large print, Braille or an audio format.


Helpful support groups and charities


(Just so you know, the links will open in a new window).



The RNIB specialises in supporting people who are experiencing sight loss.

Visit the site 


British Deaf Association

The BDA is the UK’s leading charity run by Deaf people for Deaf people.

Visit the site

logo RNID


RNID is here to make life fully inclusive for deaf people and those with hearing loss or tinnitus.

Visit the site


Age UK

A charity that offers support and guidance to older people in the UK.

Visit the site

More ways we can help

Worried about money and the cost-of-living? 

Find out what support is available

Need support after a bereavement?

Find out how to notify us and how we can help.

Want to nominate someone else to manage your account for you?

Find out how a third party can help