Support with illness or disability
At OneFamily, we recognise that some of our customers may need extra support to manage their account due to an illness or disability – even if the impact is only temporary.
We appreciate that health conditions can affect customers differently, so there are many ways we can help.
For example, we can make changes to the way we communicate with you to make it easier to get in touch or to access your money.
Please contact us using the button below and we'll find the best way to support you.
- If you're experiencing sight or hearing loss, please visit our sight or hearing loss support page
- If you have concerns about your, or someone else's, mental health, please visit our mental health support page
Here are some links to information on financial support
The links will open in a new window
UK government: Financial help if you're disabled
Citizen's Advice: Check what benefits to claim if you’re sick or disabled
More ways we can help
Worried about money and the cost-of-living?
Affected by sight or hearing loss?
Want to nominate someone else to manage your account for you?
Need to change how you manage your account?