Sudden change

If you’ve missed a regular payment, or feel that you might miss one soon, it’s important to get in touch as early as possible so we can discuss your options. We understand that financial challenges can happen for many reasons, and sometimes they’re completely out of your control. That’s why we’re here to listen.

Some products require payments to be made to remain active, while some are optional.

Find out more information about this.

Across the UK, councils and local authorities offer extra help to support with the rising cost of living. What you can get depends on where you live. Some areas offer money to help with food or energy bills, while others might give practical items like electric blankets or household goods.

Because each council runs its own support schemes, it's worth checking with your local council to see what help they can give you.

Financial abuse is a serious and often hidden form of mistreatment where someone takes control of another person's money, property, or financial decisions in a way that causes harm, distress, or loss. It can happen to anyone, regardless of age, gender, or background, and is often committed by someone in a position of trust — such as a partner, family member, carer, or friend.

Find out how we can support you