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Bereavement support

At OneFamily, we understand the impact losing a loved one can have and recognise that bereavement affects everyone in different ways.

That's why we're here to answer any questions you may have about an account or policy.

There may be other things we can do, for example if your loss has affected you financially, so please do get in touch with us, using the information below, and we'll find the best option for you.

Woman sat on sofa looking upset while children play behind her

You might be able to claim Bereavement Support Payment

If you've recently lost a partner, you may be able to claim Bereavement Support Payment from the government.

Up until recently, only couples who were married or in a civil partnership could make a claim for Bereavement Support when their partner died. A change in the law opened up the scheme to unmarried parents who had been living together.

Find out more about Bereavement Support Payment, including how to claim, and how the law has changed.

Helpful support groups and charities


(Just so you know, the links will open in a new window).


Cruse Bereavement Care

Cruse specialises in all types of bereavement and can help people cope with the loss of someone close.

Visit the site 


Widowed and Young

A UK support group open to young people who have lost a partner, whether or not they were married.

Visit the site


Child Bereavement UK

Child Bereavement UK specialise in providing support when a child dies or a child loses someone close to them.

Visit the site


The Ruth Strauss Foundation

Support for families facing the death of a parent.

Visit the site

Your Finances

We understand that the loss of a loved one can have a big impact on a family's finances. If that's the case, there may be things we can do so please do get in touch with us and we'll do what we can to help. Or, you may find the following links helpful:


The Probate Service
Visit the site


Citizens Advice
Visit the site

More ways we can help

Worried about money and the cost-of-living? 

Find out what support is available

Affected by sight or hearing loss? 

Find out how we can make your account more accessible

Want to nominate someone else to manage your account for you?

Find out how a third party can help