I think my account log in details have been stolen

If you notice something suspicious or think you might have been the victim of fraud, please log into your account and send us a secure message, or give us a call on 0344 8 920 920.

Our call centre is open Monday to Friday from 9am to 5.30pm (Wednesday 09:30am - 5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.