Home > Help and Support > Security and fraud > I’ve lost my phone, how can I log in? I've lost my phone, how can I log in? If for any reason you can’t access the phone you normally use to log into your online account, please call us on 0344 8 920 920 and we'll reset your account. Security How can I send you my identification documents? How do I update my password? I've received an email from you - how do I know it's genuine? View all... Expand I've received a phone call from you - how do I know it's genuine? How do I let you know my account login details might have been stolen? Back to all topics
