I've lost my phone, how can I log in?
If for any reason you can’t access the phone you normally use to log into your online account, please call us on 0344 8 920 920 and we'll reset your account.
Our call centre is open Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 1pm.
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Contact us
Our Brighton-based Customer Service team is available to help you by phone or secure message. Whatever your query, you can be sure of a friendly greeting and the best customer care.