Confirming your Identity - Been asked to prove your bank account?
To keep your account secure, sometimes we may ask for proof of your bank account. If you’ve been asked to send us some documents, here’s what you need to do.
What do we need from you?
Before we can send you your money, we need to see something that confirms your bank account.
We recommend not sending original documents because we can't guarantee their safety while they're on their way to us. But, we're happy to accept photocopies.
Make sure you read the instructions below carefully to avoid delays in getting your money!
Documents we can accept
So that we can confirm your bank account, we need to see one of the following:
The document must confirm your personal details, sort code & account number.
Please note: we need to see evidence of the account you’d like us to pay the money into.
Sending translations?
That's fine. We're happy to accept a document that isn't in English, but we will need to see a translation. And, photocopies of translations must be certified by the translation company.
What’s our address?
Once you've got your documents, find yourself an envelope and stamp and send it to us at:
CTF Maturity Team
OneFamily
Brighton
BN1 2RL
What happens next?
We'll let you know as soon as we've received all the documents we need and have updated our records. We'll keep any photocopies that we receive unless you ask us to return it.
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