How can I receive communications from you in paper or another format?

At OneFamily, we choose to speak to our customers by email wherever possible. This is to reduce our impact on the environment.

However, if you would prefer us to contact you by post or by phone, that’s not a problem.

You can request this by sending us a secure message through your online account or by calling us on 0344 8 920 920. Our call centre is open Monday to Friday from 9am to 5.30pm (Wednesday 9:30am-5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.