How do I update my National Insurance Number?

If the National Insurance number we have for you is wrong, you’ll need to contact us either by sending us a secure message through your online account or by calling us on 0344 8 920 920. You can’t update this in your online account without contacting us.

Our call centre is open Monday to Friday from 9am to 5.30pm (Wednesday 9:30am-5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.