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Contact us

Please use one of the methods below to get in touch with our Brighton-based Customer Service team. If you’re a Junior ISA or Child Trust Fund customer, you can also send us a secure message through Online Account Management »

You can also find answers to common questions in our frequently asked questions section »

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*We might record your call to help improve our training and for security purposes. We hope you don’t mind. The cost will depend on your phone provider and it's likely to be more from a mobile. If you'd like to know more, please ask your provider. Calls to freephone numbers are free from UK landlines and mobile phones.

Write to us

Customer Services
OneFamily
16-17 West Street
Brighton
BN1 2RL


Complaints

We are committed to first class service, and would like to get it right first time. However, if we slip up or you’re unhappy with any aspect of dealing with us then we want you to let us know. We’ll do our best to put things right promptly.

Just use one of the contact options above and we’ll get straight back to you.

Find out more about how we handle complaints »

Find us

We're a 10 minute walk from Brighton train station. Or, if you're driving, NCP car parks are nearby.