Contact us

Please use one of the methods below to get in touch with our Brighton-based Customer Service team.

You can also find answers to common questions in our frequently asked questions section »

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Click the plus sign to open the contact information for the type of product you have with us.

*Calls may be recorded and monitored for training purposes. Call charges apply. These are dependent on your provider’s tariff and are likely to be more from mobile phones. For more information, please contact your provider.

**Calls to freephone numbers are free from UK landlines and personal mobile phones. With business mobiles the cost will depend on your phone provider. If you'd like to know more, please ask your provider.

Write to us

Customer Services
16-17 West Street


We are committed to first class service, and would like to get it right first time. However, if we slip up or you’re unhappy with any aspect of dealing with us then we want you to let us know. We’ll do our best to put things right promptly.

Just use one of the contact options above and we’ll get straight back to you.

Find out more about how we handle complaints »

Find us

We're a 10 minute walk from Brighton train station. Or, if you're driving, NCP car parks are nearby.