Customer support

As a mutual with many years of experience in helping families and their finances, you can turn to us when life gets difficult.

Those little extras that make all the difference - for free

If you’ve taken out an Over 50s plan with us – we’ve got a little extra support for you that could make all the difference.

You may need a bit of guidance or advice, emotional support to help deal with a terminal illness, or some practical information if you or someone in your family needs specialist care.

An independent expert can often make a big difference at a time of need. This is why we give our customers access to a range of support services from trusted providers at no additional cost.

Health support

Our Health Support Service provided by RedArc, gives you one-to-one personal support, including your own Personal Nurse Adviser. This service is available to you and your immediate family, including spouse, partner and children living at home, from the commencement of your policy.

RedArc can provide:

  • Emotional support to help you and your loved ones cope with serious illness, disability or bereavement
  • Practical support by providing information on your illness and advice throughout treatment
  • One off nurse home visit
  • Second medical opinion
  • A programme of therapy such as occupational therapy, speech therapy, complementary therapy and physiotherapy
  • Podplan provides information and help for carers on a range of practical, financial and social issues relating to the elderly
  • A Careology app designed for patients undergoing cancer treatment; helping put them in control of their journey and making their diagnosis a little easier to manage
  • Return to work coaching for cancer survivors, provided through 'Working with Cancer'
  • Access to RedArc's network of specialist charities including Macmillan Nurses, self help groups, care providers and care equipment providers
  • RedArc provide their service during office hours, Monday to Friday

There is no limit to the number of times you can speak to your Personal Nurse Adviser and you can continue to receive the support for as long as you need to.

For further information or to access any of these free services, please contact us on 0800 028 1112*, and we will be happy to refer you to the RedArc team.