OneFamily tech investment to support growing customer base

Posted in: Corporate

OneFamily is investing in its growing customer base with a new digital platform that it says will revolutionise its customers’ experience.

The mutual has engaged iPipeline, a leading digital solutions provider, to overhaul its existing platform which currently serves 2.5 million customers.  The move will see the rollout of a new easy-to-use digital service for OneFamily’s savings, investments and protection businesses.

Graham O’Sullivan, Director of IT and Change at OneFamily said,

“We’re making a strategic investment to ensure our customers receive the best possible experience when they engage with us, whether this is through our self-serve digital channels or our award-winning customer contact centre.

“Our partnership with iPipeline will enable us to deliver our service to customers and advisers using the latest digital capabilities, while also supporting those customers who prefer traditional contact channels.”

Ian Teague, UK Group Managing Director at iPipeline said,

“OneFamily is embracing change in a rapidly evolving marketplace.  We’re pleased to be able to support the team with our platform as they futureproof their business, whilst keeping their customers’ needs right at the heart of what they’re doing.  Having a long-term partnership will mean we can help OneFamily to succeed for many years to come.”

For more information please contact:

Jo Gilham, Senior External Communications Manager, OneFamily, 07825 349 779,

Nick Jones, Senior Marketing Manager, 07720 949973,

Matt Morris, Carr Consulting & Communications, 07717 420693,