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Lifetime ISA FAQs

OneFamily's Lifetime ISA is a shortcut to owning your own home (or a way to boost your savings for life after 60). That's because every time you pay in, the government does too. In fact, it'll top up everything you pay in by a massive 25%!

You can pay up to £4,000 into your lifetime ISA each tax year, so there's up to £1,000 a year available as a savings top-up.

You can find the answers to commonly asked questions below. If you're having any problems with opening or managing a OneFamily Lifetime ISA, we're here to help. Take a look at our Help and Support pages.

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Most asked

A lifetime ISA is a shortcut to potentially owning your own home or a way to boost your savings for life after 60!

It's a type of individual savings account (ISA), designed specifically to help first-time buyers onto the property ladder or to help people save more for later life. It's available exclusively to people aged between 18 and 39.

Here's how it works.

Every time you pay in, the government does too. In fact, it'll pay in 25% of however much you pay in!

So, if you put in £100, the government pays in £25.

If you put in the maximum yearly amount (per tax year), which is £4,000, then you'll get a whopping £1,000 simply for choosing to save in a lifetime ISA. And you can do the same the next tax year.

But there are a few crucial details you need to know if you're weighing up whether a lifetime ISA is for you:

  • Everything you pay in comes out of the £20,000 annual ISA allowance.
  • There are two types of lifetime ISA to choose between: cash or stocks and shares. OneFamily offers a stocks and shares lifetime ISA.
  • The property you buy can't cost more than £450,000 and must be somewhere you intend to live.
  • If you take money out of your lifetime ISA for anything other than a deposit for buying your first home, you'll be charged a government withdrawal charge (unless you've turned 60 by then).
  • If you take money out within 12 months of the date you made your first payment in (even if it's to buy your first home), you'll have to pay the government withdrawal charge.

You can find out more about lifetime ISAs in our 'What is a lifetime ISA?' guide.

Does a lifetime ISA sound right for you? Head to our main lifetime ISA page to get yours open

Put simply, it's all about how they make money.

Cash lifetime ISAs grow by building interest, like some regular savings accounts do. You can’t lose money but the amount you make (on top of the 25% government bonus) depends on current interest rates so there's less risk but also less potential for growth.

With stocks and shares ISAs, your money (and the 25% government bonus) is invested in a fund and used to buy investments: things like shares in companies, property and corporate and government bonds.

Your money grows or shrinks as the value of those assets changes.

So, stocks and shares lifetime ISAs have more potential to grow, especially over the long term, but the value can go down as well as up and it's possible you could get back less than you’ve put in.

Read our guide on 'Lifetime ISA: cash vs stocks and shares' to find out more.

Is a stocks and shares lifetime ISA right for you? Head to our main lifetime ISA page to find out about the one we offer and get yours open

Firstly, congratulations on saving enough money and finding the right home for you!

Once you’ve had your offer accepted, your next step is to choose a registered conveyancing solicitor to manage the legal side of things (if you haven't already).

Let your solicitor know that you plan to use money in a lifetime ISA to pay some, or all, of your deposit.

There are two forms that will need completing.

Your solicitor will then complete their form and send both to us. We’ll give you a quick call to check you're happy with everything.

We’ll then send your solicitor the money directly so they can use it to buy your new home.

About lifetime ISAs

A lifetime ISA is a shortcut to potentially owning your own home or a way to boost your savings for life after 60!

It's a type of individual savings account (ISA), designed specifically to help first-time buyers onto the property ladder or to help people save more for later life. It's available exclusively to people aged between 18 and 39.

Here's how it works.

Every time you pay in, the government does too. In fact, it'll pay in 25% of however much you pay in!

So, if you put in £100, the government pays in £25.

If you put in the maximum yearly amount (per tax year), which is £4,000, then you'll get a whopping £1,000 simply for choosing to save in a lifetime ISA. And you can do the same the next tax year.

But there are a few crucial details you need to know if you're weighing up whether a lifetime ISA is for you:

  • Everything you pay in comes out of the £20,000 annual ISA allowance.
  • There are two types of lifetime ISA to choose between: cash or stocks and shares. OneFamily offers a stocks and shares lifetime ISA.
  • The property you buy can't cost more than £450,000 and must be somewhere you intend to live.
  • If you take money out of your lifetime ISA for anything other than a deposit for buying your first home, you'll be charged a government withdrawal charge (unless you've turned 60 by then).
  • If you take money out within 12 months of the date you made your first payment in (even if it's to buy your first home), you'll have to pay the government withdrawal charge.

You can find out more about lifetime ISAs in our 'What is a lifetime ISA?' guide.

Does a lifetime ISA sound right for you? Head to our main lifetime ISA page to get yours open

If you're aged between 18 and 39 (inclusive), haven't paid into a lifetime ISA this tax year and a UK resident, then yes!

Just make sure you check the lifetime ISA rules to make sure it's the right product for you.

You're also eligible if you're a Crown employee serving overseas and you're paid out of public revenue (or you're married to someone who fits that description).

You can't open a lifetime ISA if you're a US national (including dual nationals).

Is a lifetime ISA right for you? Head to our main lifetime ISA page to get yours open

There are two types of lifetime ISAs: stocks and shares and cash. We offer a stocks and shares lifetime ISA only.

Find out the differences between cash and stocks and shares in our 'Lifetime ISA: cash or stocks and shares?' guide.

Does our Lifetime ISA sound right for you? Head to our main lifetime ISA page to get yours open

Put simply, it's all about how they make money.

Cash lifetime ISAs grow by building interest, like some regular savings accounts do. You can’t lose money but the amount you make (on top of the 25% government bonus) depends on current interest rates so there's less risk but also less potential for growth.

With stocks and shares ISAs, your money (and the 25% government bonus) is invested in a fund and used to buy investments: things like shares in companies, property and corporate and government bonds.

Your money grows or shrinks as the value of those assets changes.

So, stocks and shares lifetime ISAs have more potential to grow, especially over the long term, but the value can go down as well as up and it's possible you could get back less than you’ve put in.

Read our guide on 'Lifetime ISA: cash vs stocks and shares' to find out more.

Is a stocks and shares lifetime ISA right for you? Head to our main lifetime ISA page to find out about the one we offer and get yours open

You certainly can. But keep in mind that you can only:

    • open one lifetime ISA each tax year (tax year runs from 6 April to 5 April the following year)
    • pay into one lifetime ISA during each tax year (even if they’re with different providers)
    • use one lifetime ISA to buy your first home.

You can keep your lifetime ISA open after you’ve bought your first home and use it to save for later life.

You'll be able to keep paying in until you're 50, and can withdraw the money penalty-free from your 60th birthday.

Find out about lifetime ISA allowances and limits.

Ready to open your lifetime ISA? Head to our Lifetime ISA page to get started

The most you can pay in is £4,000 each tax year (tax year runs 6 April – 5 April the following year).

Anything you pay in also comes out of your overall yearly ISA allowance. You can put up to £20,000 into ISAs each tax year, which includes any money you pay into a lifetime ISA.

So, if you max out the £4,000 lifetime ISA limit, you can still pay £16,000 into other ISAs in your name during that tax year. Then on 6 April the limits all reset, no matter how much you've paid in.

Just so you know, the government bonus (up to £1,000 each tax year) doesn’t count towards the £20,000 overall ISA limit or the £4,000 lifetime ISA limit.

Still got questions? Find out more about the lifetime ISA allowance in our lifetime ISA limits article. Or find out how much you could potentially put away with our lifetime ISA calculator.

Ready to get a lifetime ISA? Head to our main lifetime ISA page to get yours open

Sadly not.

But! Opening one each actually has its benefits. You can both use a lifetime ISA towards your deposit on the same property. So between you, you can get double the bonus to use towards your first home together!

Of course, you must both be first time buyers and meet all the lifetime ISA eligibility criteria.

Ready to start using a lifetime ISA to save for your first home? Head to our main lifetime ISA page to get yours open

Absolutely!

You can transfer your help to buy ISA into a OneFamily Lifetime ISA, as long as you have no more than £4,000 in your help to buy ISA.

That's because you need to transfer the full amount that's in your account and can't transfer more than £4,000.

If you have more than this in your account, you could consider withdrawing and opening a new lifetime ISA or checking other lifetime ISA providers.

Just so you know, the money you transfer will count towards the lifetime ISA allowance limit for this tax year (which is £4,000). 

If you’re looking to transfer your help to buy ISA to a lifetime ISA, head to our Lifetime ISA transfer page to find out more.

Yes, you can.

If you already have a help to buy ISA, you can also open a lifetime ISA. But you can only get the government bonus on one of them so when you buy your first home you won't get the help to buy ISA bonus.

You can also transfer a help to buy ISA into a lifetime ISA.

Not sure on your next move? Find out more about the differences between help to buy ISAs and lifetime ISAs to work out what's right for you.

The government withdrawal charge is a fee that HMRC charge you when you withdraw money from your lifetime ISA in a way that breaks the rules.

It's 25% of everything you take out, so if you want £100, you'll need to withdraw £133 to pay HMRC 25% of what you've taken out (£100 is 75% of £133).

But, don't worry, the charge can be avoided as long as you use your lifetime ISA in the way it was intended.

You'll be charged if you withdraw money:

  • within 12 months of the first time you pay into your lifetime ISA, or
  • to use for anything other than buying your first home (unless you've turned 60), or
  • if you use it to buy a home for more than £450,000, don't intend to live there or don't buy with a mortgage.

The government withdrawal charge is more than the government bonus you'll have received on the money you withdraw. That's because it's 25% of the total amount you take out, which includes the bonus already added.

You can find out more about the lifetime ISA withdrawal charge here.

Happy that you can stick to the rules? Open your lifetime ISA here

We're glad you asked!

To get your OneFamily Lifetime ISA open, simply visit the main Lifetime ISA page, where you'll find the information you need to help you decide if it's the right product for you.

When you're ready, click on the 'Open a Lifetime ISA' button. It'll take about 10 minutes from this point.

You'll first be asked to choose an investment style - cautious, balanced or adventurous - which relates to how comfortable you are with investment risk and dictates which of our three climate-focused funds your money will be invested in.

Then, you'll need to let us know how you want to pay money in. This could be a lump sum (one-off payment) or by Direct Debit.

You'll need your National Insurance number and you may be asked to provide some ID.

Yes, you can.

You'll need to provide ID for the policy owner and the Power of Attorney (POA), as well as the Power of Attorney documents.

You'll be told what documents and certification is needed once you've completed the application.

Ready to open a Lifetime ISA? Visit the main Lifetime ISA page

Investment risk is about how likely you are to lose money.

When you invest, the value of your money goes up or down depending on how the "assets" that it's invested in perform. That could be things like company shares or bonds, for example.

So, if the value of those assets goes down, your investment will be worth less. But that only really becomes relevant when you want to take your money out. While your money is still invested, it has the potential to grow again.

It becomes a problem if you need your money when the value is lower. That's why we recommend only investing money that you don't expect to need at short notice. You should also have an emergency fund to cover any unexpected costs.

Of course, you can look at it the other way. Investing your money gives it more potential to grow and to keep up with inflation and house prices. You take on the risk of losing money, as well as the potential to make some.

Using your Lifetime ISA to buy your first home

Firstly, congratulations on saving enough money and finding the right home for you!

Once you’ve had your offer accepted, your next step is to choose a registered conveyancing solicitor to manage the legal side of things (if you haven't already).

Let your solicitor know that you plan to use money in a lifetime ISA to pay some, or all, of your deposit.

There are two forms that will need completing.

Your solicitor will then complete their form and send both to us. We’ll give you a quick call to check you're happy with everything.

We’ll then send your solicitor the money directly so they can use it to buy your new home.

Absolutely!

Unlike with help to buy ISAs, the government bonus is added to your account each month (as long as you paid money in the previous month) so it can be used towards your deposit.

Ready to start building your first-home deposit? Head to our main Lifetime ISA page to get yours open

Your conveyancing solicitor will ask us for the money from your Lifetime ISA around the time you exchange contracts.

Once they've received the money, you have 90 days to complete the house purchase.

If the purchase is progressing but isn't expected to complete within that 90 days, your conveyancer can ask us for a 60-day extension followed by a further 30-day extension if needed.

After this point, you could be charged the government withdrawal charge but the best thing to do if there are delays is speak to your conveyancer. They can return the money to us if a delay is looking likely.

Got the answers you need? Head to the main Lifetime ISA page to get yours open

Don't worry, there’s no limit on the number of withdrawals you can make towards the same house purchase, so you can take more money out of your Lifetime ISA if you need to, as long as this is through your conveyancing solicitor.

We'll just need a completed Conveyancer Declaration Form for each withdrawal you wish to make. 

Of course! Lifetime ISAs can be used to save for later life as well as to buy your first home.

You can access your money whenever you like, but if you take any money out before the age of 60, you'll be charged the 25% lifetime ISA withdrawal charge.

You can keep putting money into your lifetime ISA until the age of 50 and access it penalty-free from your 60th birthday.

HMRC pays bonus payments monthly, so this could happen.

But, don’t worry, we’ll still receive your bonus payment from HMRC as normal.

If the bonus comes through before your house purchase is completed, it can be used towards your deposit. If it’s received after completion then it'll simply stay in your Lifetime ISA.

Let us, and your conveyancing solicitor, know as soon as possible.

If we've not yet sent any money to your solicitor, then it will simply stay in your Lifetime ISA. As long as you're still a first-time buyer, you'll be able to use it for the deposit on another property.

If we have already sent any money, your conveyancer will need to return it, in full, within 10 working days.

If they return less than the amount we sent (some of it might have been used for fees, for example), the difference will be treated as a withdrawal. This means we’ll have to apply a 25% withdrawal charge, which is paid to HMRC.

If you've not yet withdrawn money to buy your house then your money will simply stay where it is. Your solicitor will know not to withdraw it.

If we have already sent the money, then as long as your solicitor returns it within 10 working days of the house purchase falling through, we’ll simply pay the money back into your OneFamily Lifetime ISA.

You'll still be able to use the money in your Lifetime ISA to buy another property (as long as it's still your first home).

If some of the money has been spent (on fees, for example) and your solicitor sends us back less than you took out, the difference will be treated as a withdrawal. That means we'll have to apply the 25% government withdrawal charge, which is paid to HMRC.

Absolutely!

Your OneFamily Lifetime ISA will stay open unless you let us know you’d like to close it. If you've set up a Direct Debit this will keep paying in unless you cancel it.

You can carry on paying into your Lifetime ISA until your 50th birthday and access your money penalty-free after you turn 60.

Using your Lifetime ISA for life after 60

The second you turn 60.

You can withdraw money from your 60th birthday without paying the government withdrawal charge. Simply log into your online account to make a withdrawal.

Technically, yes. You can withdraw money at any time from your Lifetime ISA. However, HMRC will charge you a penalty fee of 25% of everything you withdraw if:

  • you opened (and started paying into) your Lifetime ISA less than 12 months ago, or
  • it's not being used towards your first home (or the home you're buying with the money costs more than £450,000, isn't for you to live in or isn't bought with a mortgage), or
  • you've not yet turned 60.

The withdrawal penalty charge will be higher than the government bonus you've received.

If you're diagnosed with a terminal illness, you might be able to withdraw your money without penalty. You'll need to contact us as soon as possible so we can discuss your options.

Take a look at our Lifetime ISA terms and conditions for more information about withdrawing early.

About OneFamily’s Lifetime ISA

Technically, whenever you like.

But you'll be charged a government withdrawal charge of 25% of everything you take out if you withdraw money:

  • within the first 12 months of opening your Lifetime ISA, or
  • to buy a property that costs more than £450,000, isn't for you to live in or isn't bought with a mortgage, or
  • to use for anything other than buying your first home (unless you've turned 60).

We charge only one fee, which is an Annual Management Charge (AMC) of 1.1% of the account value.

This covers the ongoing management of your Lifetime ISA. So, there's no hidden management or platform-level fees.

Charges could change in the future but we'll always let you know in advance if this happens.

Our Lifetime ISA charges page is here to answer any questions you have about costs.

Got the answers you need? Visit our Lifetime ISA page to get your lifetime ISA open

When you open your Lifetime ISA, you'll be asked to select your "investment style" - cautious, balanced or adventurous.

  • If you choose cautious, your money will be invested in the ‘OneFamily Global Select 35% Shares’ fund. Up to 35% of this fund is invested in company shares, also known as equities. The rest is invested indirectly in lower risk assets, such as corporate bonds, gilts, money market funds and cash.
  • With balanced, you'll be investing in the 'OneFamily Global Select 65% Shares’ fund. As the name suggests, up to 65% of this fund invests in company shares, and at least 35% in the lower risk assets mentioned above.
  • Those who choose adventurous will invest their money in the ‘OneFamily Global Select 100% Shares’ fund. This fund invests only in company shares.

You can find out more by reading the fund factsheets, which are linked to above.

Read more about the different investment styles on the Lifetime ISA product page.

We're making four changes to our Lifetime ISA, which will happen in September 2025. We'll update this FAQ once the changes have happened.

  1. The funds our Lifetime ISA invests in are changing. We're launching three new 'life' funds, which will replace the two we invest in currently. Existing customers will be moved from their current fund to the equivalent new fund, which will have a similar level of risk and anticipated investment returns.
  2. The legal entity of your lifetime ISA is changing. The legal equity that manages your LISA is changing from “Family Equity Plan Limited” to “Family Assurance Friendly Society Limited”. OneFamily remains the trading name for both.
  3. Your Direct Debit might look different on your bank statement. Because of the above change, your Direct Debit will go to Family Assurance Friendly Society Limited, instead of Family Equity Plan Limited.
  4. We’re adding a death benefit. All this means is, if you die while you have a  lifetime ISA with us, we'll pay out everything in your lifetime ISA plus an extra 1% of the account value.

How this affects you

  • Your Direct Debit will be sent to a different name.
  • You’ll be entitled to a death benefit.
  • You’ll have more fund choice.

What’s not changing?

  • No expected changes to investment returns.
  • No change to charges.
  • You’re still covered by Financial Services Compensation Scheme (FSCS).
  • Your online account details and lifetime ISA reference number won’t change.
  • The Direct Debit guarantee remains in place.

Find out more details about the changes in our Help & Support article.

Managing your OneFamily Lifetime ISA

We're sorry to see you go but understand that another provider might be a better choice for your needs.

To close your account, you’ll first need to set up a “nominated account”, which is the account you’d like us to send your money to.

You’ll find the form to do this in your online account.

We might need to ask for more information about your nominated account to make sure we're not sending someone else your money. Here's what we can accept as proof of your bank details:

  • A statement, paper or online print-out dated within the last three months (the transactions can be blacked out).
  • A letter from your bank dated within the last three months.
  • A cheque or paying-in slip from your bank or building society (please cross through the information and write ‘invalid’ on it).

Once your nominated account is set up, you’ll then be able to cancel your Lifetime ISA in the ‘payments out’ section of your online account.

You’ll receive the money when all payments in your Lifetime ISA have cleared and the units have been sold.

If you're cancelling after 30 days of your first payment into the account and you're not using the money for your first home, you'll be charged the lifetime ISA withdrawal charge by HMRC. This charge doesn’t apply if you are 60 or over.

Yes, and we won't charge you to do so.

Make sure you check that your new provider is able to accept transfers from other lifetime ISAs before opening your account. You can then request to transfer your balance across through your new provider.

They'll contact us to arrange the transfer.

If your first payment in was less than 30 days ago then you're still in the "cooling-off period" which means you can close your account without paying the government withdrawal charge to HMRC.

But, if you close your account after the cooling off period, you'll have to pay HMRC 25% of everything you take out (unless, of course, you're using the money to buy your first home or you're over 60).

Yes, you can.

You can leave some money invested after using your Lifetime ISA to buy your first home. 

If you want to take some money out for something other than buying your first home, you'll be charged the government withdrawal charge (if you're under the age of 60).

You can pay money into your OneFamily Lifetime ISA by setting up a regular Direct Debit or by making one-off payments into your account.

To set up or change a Direct Debit, simply log into your online account

To make a one-off payment, either log into your online account or visit the 'Making a Payment’ page. (Psst! Other people can use this link to pay money into your Lifetime ISA, so can be a good one to share around your birthday!)

If you're having any problems with payments, please contact us or send us a secure message through your online account.

The best way to see what's going on is to log into your online account.

This is where you can find out which fund your OneFamily Lifetime ISA is invested in and how much is currently in your account.

You'll also find information about our Lifetime ISA funds in our fund factsheet list. These are usually updated every three months.

If you'd like to change the fund your OneFamily Lifetime ISA is invested in, simply log into your online account and swap your fund there. You can switch your fund free of charge.

You can find more information about each fund on the main Lifetime ISA page.

You can easily manage your OneFamily Lifetime ISA any time in your online account.

This is where you'll be able to update your personal details, payment methods, fund choice, see your statements and check how your Lifetime ISA is performing.

Simply log into your online account. Your dashboard will show you how much your Lifetime ISA is currently worth.

Just so you know, as your money is invested, the amount in your Lifetime ISA is likely to change daily as market conditions change.

If you've just opened your account and your first payment isn't showing yet, don't panic! It’s usually because we're waiting for the payment to be sent to the fund. Give it a couple of days and check back.

If the payment still isn't showing after a few days, or if you have any questions, just send us a secure message using your online account and we'll look into it.

These live in your online account in the ‘my documents’ section.

We produce a statement every three months and send you an email to let you know when a new one has been put into your online account.

As this is an online-only product, we don't send your statements in the post.

When we send bank details for Direct Debits or Nominated Accounts to your bank, there is only space for eight digit account numbers.

The table below shows how to convert bank account numbers with 10, nine, seven or six digits into a standard eight-digit number.

Account numbers with 10 digits

For National Westminster Bank plc (NatWest) account numbers, use the last eight digits only. Ignore any dashes between the second and third numbers. For example:

0123456789 or 01-23456789
becomes
23456789

For Co-Operative Bank plc (Co-Op) account numbers, use the first eight digits only. For example:

1234567890
becomes
12345678

Account numbers with 9 digits

For Santander accounts, replace the last digit of the sort code with the first digit of the account number, then use the last eight digits of the account number only. For example:

00-00-00
123456789
becomes
00-00-01
23456789

Account numbers with 7 digits

For account numbers with seven digits, add a zero (0) to the start of the account number. For example:

1234567
becomes
01234567

It's essential that the information we have about you matches the details HMRC has. If it doesn't, your Lifetime ISA government bonus won't be paid.

So, if HMRC hasn't been able to match your details, the first thing to do is check the information we have for you in your online account is correct.

You can do this by logging into your online account and going to 'Personal details'. Check that your name, date-of-birth and National Insurance number are correct.

If you need to update any of these details, just send us a secure message. We might need to see some ID to update it but we'll talk you through what we need.

If everything looks correct, then it might be that HMRC has some details wrong. Here's how to contact them to find out.

  • Call 0300 200 3300 (open 8am-8pm Monday – Friday, 8am-4pm Saturday and 9am-5pm Sunday)
  • Write to - HM Revenue & Customs, BX9 1AS, United Kingdom
  • Set up an account on gov.uk/personal-tax-account

You can also go to gov.uk/tell-hmrc-change-of-details for information on updating your personal details with HMRC.

Don’t worry, it’s normal not to see transactions straight away in your account. This could be because:

  • Your money hasn't yet been sent to the fund you'll be investing in
  • If you’ve transferred in, we may not have received the payment from the other provider yet or it may not yet have cleared.

Your transactions should be showing within four working days. So if it's been longer than this, or if you have any other questions, please send us a secure message via your online account.

lifetime-isa-bonus-onefamily

OneFamily Lifetime ISA

Ready to start saving for your first home?

Our Lifetime ISA could help you get there faster!

You'll get a 25% boost from the government on top of your savings, as well as any potential stocks and shares returns.

Open a OneFamily Lifetime ISA