How do I manage a OneFamily product on behalf of someone with a disability?
If you opened a product on behalf of someone who doesn't have capacity to manage it themselves, you'll be able to look after the product for them by logging into your online account using your own email address and password.
If someone you know has a OneFamily product and is no longer able to manage it, please contact us.
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Need someone to help you manage your account?
At OneFamily, we understand that some of our customers find phoning or writing to us challenging and that can make managing their account harder. Find out more about how you can have someone manage your account for you.
How we're helping disabled teens access their Child Trust Funds
We're campaigning for teens with limited mental capacity to be able to access the money in their child trust funds more easily.