Frequently asked questions
Common questions and answers about Personal Grants
What can I apply for?
When can I apply for a Personal Grant?
When do the draws for the Personal Grants take place?
I used to have a policy with OneFamily but it has now lapsed. Am I eligible to apply?
The grant amount I require is MORE than £500, can I still apply?
The grant amount I require is LESS than £500, can I still apply?
Can I apply for a Personal Grant for someone else that isn’t a OneFamily customer?
Can I amend my application once I’ve submitted it?
My application has been declined, can I apply again?
My application didn’t win, can I apply again?
If I win, will my story be shared on the website/in the media/on Facebook?
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Get in touch
Call the Foundation team on
0800 37 30 10*
or email us at
*Our telephone lines are open 9am - 7pm,
Monday to Friday and 9am - 1pm Saturday.
Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.
General FAQs
You might be nearer to the answer than you think - check out our FAQs to see if we've already got the answer.
Community Grant FAQs
Want to know more about our Community Grants? Check out the most commonly asked questions here.