Frequently asked questions

The OneFamily Foundation is the perfect embodiment of what it means to be a mutual. The Foundation was set up to be aligned to OneFamily’s view of modern mutuality and benefits our customers, their families and the communities in which they live and work.

As OneFamily is owned by its customers we do not need to pursue a policy of profit maximisation to reward third-party shareholders. Instead, we pursue a strategy of profit-optimisation and a percentage of this profit funds the OneFamily Foundation.

Whilst all payments are discretionary, OneFamily aspires to make £5m available through the Foundation over five years. In 2015 alone, over half a million pounds was awarded through Personal Grants and Community Awards.

No. The Foundation is a benefit of being a OneFamily customer. All customers are welcome to apply for a Personal Grant and/or nominate a project for a Community Award.

Personal Grants of up to £1000 are awarded every month.

We aim to run at least one round of Community Awards per year, awarding funding of up to £25,000 to community projects.

OneFamily customers can request a paper copy of either a Personal Grant or Community Award application form by contacting the OneFamily customer services team. Call 0800 373 010. Please note all votes for Community Award nominations must be made online via the Foundation website.

To apply for funding via the OneFamily Foundation you must be a OneFamily customer.

If you already hold a policy with us, you can find your policy number on any recent correspondence from us. Alternatively, contact our customer services team who will be able to assist you.

Email [email protected] or telephone 0800 373 010.

OneFamily is a mutual financial provider and we provide a range of financial products. More information can be found on the OneFamily website www.onefamily.com

No, the two logins are entirely separate. In order to submit an application for a Personal Grant or Community Award (or to vote for a Community Award project) you will need to register specifically for a Foundation profile.

Absolutely not. The details you provide will be used solely by OneFamily to contact you only when applicable.

You can find this on any recent correspondence from OneFamily. Alternatively, email [email protected] or call us on 0800 373 010 and we’ll help you find this information.