Frequently asked questions

The OneFamily Foundation is a way for our customers, their families and our communities to get help with the things that really matter to them through accessing funding via Personal and Community Grants.

The fund is a share of OneFamily's profits, and as a customer-owned business, we believe that our customers should have their say how that money is spent in support of social causes and individuals in need. It's a great way to involve our own community and for us all to come together to make a difference in the lives of others.

No. The Foundation is a benefit of being a OneFamily customer. All customers are welcome to apply for a Personal Grant and/or nominate a cause for a Community Grant.

Personal Grants of up to £1000 are awarded every month.

We aim to run several rounds of Community Grants throughout the year, awarding funding of up to £5,000 to community groups and causes.

OneFamily customers can request a paper copy of either a Personal Grant or Community Grant application form by contacting the OneFamily customer services team. Call 0800 373 010.

To apply for funding via the OneFamily Foundation you must be a OneFamily customer.

If you already hold a policy with us, you can find your policy number on any recent correspondence from us. Alternatively, contact our customer services team who will be able to assist you.

Email [email protected] or telephone 0800 373 010.

OneFamily is a mutual financial provider and we provide a range of financial products. More information can be found on the OneFamily website www.onefamily.com