OneFamily Foundation
Frequently asked questions

General

What is the Foundation?

The OneFamily Foundation is a way for our customers, their families and their communities to get help with the things that really matter to them through accessing funding via Young Person's Education Grants and Community Grants.

As we’re customer-owned we don't have shareholders. This means we're able to reinvest our profits back into our business and improve our products and services for the benefit of our customers.

Is the OneFamily Foundation a charity?

How often does the OneFamily Foundation award funding to customers?

How can I apply?

I want to apply for a Grant but I’ve been asked for a policy number. What is this?

To apply for funding via the OneFamily Foundation you must be a OneFamily customer.

If you already hold a policy with us, you can find your policy number on any recent correspondence or statements about your account. Alternatively, you can contact our customer services team who will be happy to assist you. You can email [email protected] or telephone 0800 373 010.

OneFamily is a mutual financial provider and we provide a range of financial products. More information can be found on the OneFamily website www.onefamily.com

I’m registered for OneFamily online account management, can I use the same details to log into the Foundation?

What other funding options are there?

If our OneFamily grants aren’t suitable for your needs, you might want to consider other areas where you could be eligible to receive support:

Turn2Us – A national charity that aims to help people in financial hardship gain access to welfare benefits, charitable grants and support services via their website and helpline. Find out more
Family Fund – A charity who provide grants for families raising disabled or seriously ill children. Find out more
Age UK – A leading charity for older people, providing expert information, advice and friendship. Find out more
StepChange – They provide free debt advice to help people with debt problems take back control of their lives. Find out more.

Community Grants

How often do Community Grants take place?

When can I submit a nomination for a Community Grant?

How do Community Grants work?

The Community Grants run in phases:

Nomination phase – customers can nominate a group for a Community Grant by completing the online application form, or submitting a postal application (available on request).
Selection phase – the successful applications are selected by a random computerised draw.

Once the draw has been run, the selected applicants will be informed that their nomination was successful.

Young Person's Education Grants

Who can apply?

What can I apply for?

Can I amend my application once I’ve submitted it?

How are the grant recipients selected?

Can I apply for the grant to go towards a more expensive item/cost?

Get in touch

Call the Foundation team on

0800 373 010*

or email us at:

[email protected]

*Our telephone lines are open 9am - 7pm, Monday to Friday and 9am - 1pm Saturday.

Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.

OneFamily Foundation Frequently asked questions