Frequently asked questions


What is the Foundation?

The OneFamily Foundation is the perfect embodiment of what it means to be a mutual. The Foundation was set up to be aligned to OneFamily’s view of modern mutuality and benefits our customers, their families and the communities in which they live and work.

As OneFamily is owned by its customers we do not need to pursue a policy of profit maximisation to reward third-party shareholders. Instead, we pursue a strategy of profit-optimisation and a percentage of this profit funds the OneFamily Foundation.

Whilst all payments are discretionary, OneFamily aspires to make £5m available through the Foundation over five years. In 2015 alone, over half a million pounds was awarded through Personal Grants and Community Awards.

Is the OneFamily Foundation a charity?

No. The Foundation is a benefit of being a OneFamily customer. All customers are welcome to apply for a Personal Grant and/or nominate a project for a Community Award.

How often does the OneFamily Foundation award money to customers?

Personal Grants of up to £1000 are awarded every month.

We aim to run at least one round of Community Awards per year, awarding funding of up to £25,000 to community projects.

What if I don’t have access to the internet?

OneFamily customers can request a paper copy of either a Personal Grant or Community Award application form by contacting the OneFamily customer services team. Call 0800 373 010. Please note all votes for Community Award nominations must be made online via the Foundation website.

I want to apply for a Personal Grant and/or a Community Award but I’ve been asked for a policy number. What is this?

To apply for funding via the OneFamily Foundation you must be a OneFamily customer.

If you already hold a policy with us, you can find your policy number on any recent correspondence from us. Alternatively, contact our customer services team who will be able to assist you.

Email [email protected] or telephone 0800 373 010.

OneFamily is a mutual financial provider and we provide a range of financial products. More information can be found on the OneFamily website www.onefamily.com

Your account

I’m registered for OneFamily online account management, can I use the same details to log into the Foundation?

No, the two logins are entirely separate. In order to submit an application for a Personal Grant or Community Award (or to vote for a Community Award project) you will need to register specifically for a Foundation profile.

Once I’m registered with the OneFamily Foundation, will my details be passed on to any third parties?

Absolutely not. The details you provide will be used solely by OneFamily to contact you only when applicable.

Where can I find my policy number?

You can find this on any recent correspondence from OneFamily. Alternatively, email [email protected] or call us on 0800 373 010 and we’ll help you find this information.

Can’t find what you’re looking for?

Get in touch

icon-phone  Call the Foundation team on 0800 37 30 10*

icon-post  Email us »

*Our telephone lines are open 9am - 7pm, Monday to Friday and 9am - 1pm Saturday. Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.

Community Award FAQs

Got a specific query about our Community Awards. Check out the most commonly asked questions here.

Community Award FAQs

Personal Grant FAQs

Interested in our Personal Grants and looking for more information? Have a look at our Personal Grant FAQs page.

Personal Grant FAQs