Frequently asked questions

General

What is the Foundation?

The OneFamily Foundation is a way for our customers, their families and their communities to get help with the things that really matter to them through accessing funding via Personal, Young Person's Education and Community Grants.

As a customer owned business we don't have shareholders. This means we're able to reinvest our profits back into our business and improve the products and services for the benefit of our customers.

Through the OneFamily Foundation we offer our customers the opportunity to do something special for their loved ones, or to give back to their local community and make a positive impact to the people and places that matter to them

Is the OneFamily Foundation a charity?

How often does the OneFamily Foundation award money to customers?

How can I apply?

Personal Grants and Young Person's Education Grants

OneFamily customers can apply online once they have registered with the OneFamily Foundation. Customers can also request a paper application by calling our customer services team on 0800 373 010 or by emailing us at [email protected]

Community Grants

OneFamily customers can nominate online or request a paper application form. The online and paper application forms are only available during a live round.

I want to apply for a Grant but I've been asked for a policy number. What is this?

To apply for funding via the OneFamily Foundation you must be a OneFamily customer.

If you already hold a policy with us, you can find your policy number on any recent correspondence from us. Alternatively, contact our customer services team who will be able to assist you.

Email [email protected] or telephone 0800 373 010.

OneFamily is a mutual financial provider and we provide a range of financial products. More information can be found on the OneFamily website www.onefamily.com

Your account

I’m registered for OneFamily online account management, can I use the same details to log into the Foundation?

Once I’m registered with the OneFamily Foundation, will my details be passed on to any third parties?

Where can I find my policy number?

Can’t find what you’re looking for?

Get in touch

Call the Foundation team on

0800 37 30 10*

or email us at

[email protected]

*Our telephone lines are open 9am - 7pm, Monday to Friday and 9am - 1pm Saturday.

Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.

Community Grant FAQs

Want to know more about our Community Grants? Find out more here:

Community Grants FAQs

Personal and Young Person's Education Grant FAQs

Interested in our Personal or Young Person's Education Grants and looking for more information? Have a look at our Grant FAQ pages.

Personal Grant FAQs

Young Person's Education Grant FAQs