The OneFamily Group has appointed Claire Smith as its Head of Distribution Operations for its life insurance brand, Beagle Street.
In her new role, Claire will play a key part in shaping how OneFamily engages with intermediaries, supporting the Group’s ambitious growth in the protection space. With a strong background spanning both intermediary sales and customer operations, Claire brings a wealth of experience that will enhance the organisation’s ability to deliver a high-quality service to advisers and their clients.
Claire joins OneFamily following a 12-year tenure at AIG Life, where she held senior roles across both intermediary sales and operations. She spent nine years building and growing the telephone sales team, progressing from Protection Consultant to Head of Intermediary Support. In the last three years, she led AIG’s Individual Protection customer operations, overseeing underwriting, claims, and customer service teams. Prior to that, Claire worked at Abbey for Intermediaries and Partnership, gaining extensive experience in mortgages and annuities.
Claire Smith said: “I’m really looking forward to stepping into the Head of Distribution Operations role. My previous experience gave me the opportunity to understand the protection industry from multiple perspectives and shaped how I think about operations, people, and the customer journey. In this new role, I’m excited to bring those insights together to enhance the way we engage with intermediaries and support OneFamily’s growth in the protection market.”
Holly Ewing, Distribution Director at OneFamily, said: “Claire’s deep understanding of both intermediary sales and operations makes her an invaluable addition to the team. Her experience across multiple areas of protection will ensure that we continue to strengthen our support for intermediaries while delivering great outcomes for our customers. As we expand in the intermediary space, Claire’s leadership will be instrumental in driving operational excellence and engagement.”
ENDS
About OneFamily
We’re owned by our members for our members, which means we don’t have shareholders to pay – so we can reinvest our profits for good. Putting our members first and improving the financial wellbeing of those who need it most is firmly built into our values.
We have nearly 1.6 million customers* and 49 years’ experience of providing accessible, affordable products to help people make the most of their money. And don’t just take our word for it – our customers rate us highly, with an overall satisfaction score of 93% in 2023.**
Inspiring Better Futures
Our Inspiring Better Futures vision is driven by doing the right thing for our customers, colleagues and communities. Whether it’s supporting our customers with educational grants, investing in our colleagues’ wellbeing and development, or giving back to our communities through volunteering and charity partnerships, our vision is at the heart of what we do.
We awarded 111 young people education grants to help with the cost of further education and training in 2023, as well as supporting our communities through volunteering and our charity partnerships.
For more information on how we support our members and communities see:
Young Persons Education Grants
Charity Partnerships
Inspiring Better Futures
*As at 12 May 2024.
**Source: Bright survey, 2023.