OneFamily launches online customer portal to support expansion

Posted in: Corporate

OneFamily has launched a digital platform that will support its plans for growth whilst empowering its customers complete control and easier access to their finances.

The first wave of this digitisation programme has seen the successful migration of over 1 million customers to a singular, self-service platform.

OneFamily partnered with financial services specialist technology provider, iPipeline, to overhaul its multiple existing platforms which serve nearly two million customers.

The tech investment is set to support the mutual as part of a wider expansion project within the company, which has recently opened its fourth office.

Chief Information Officer at OneFamily, Graham O’Sullivan, said “Customer satisfaction is at the heart of OneFamily. Our new platform means that customers can access our products instantly at their own convenience.

“Additionally, the modernisation of our internal systems has delivered increased efficiency within OneFamily’s award-winning customer services team. The partnership with iPipeline has allowed us to enhance our customers’ journey, whether they choose to use our digitised platform or continue with more traditional contact networks.”

UK Group Managing Director at iPipeline, Ian Teague, said “The new platform based on our best-in-class SSG Digital, has allowed OneFamily to augment an already excellent service, adding efficiency and accessibility for all.

“We’re pleased, but not surprised, to see the benefits that our partnership is already bringing to OneFamily and its growth agenda. OneFamily have once again proven just how adept SSG Digital is in powering future-focused providers across different markets and sectors.”


Notes to Editors

About OneFamily

OneFamily is a member-owned financial services company that offers lifetime ISAs, lifetime mortgages, junior ISAs, child trust funds, bonds, over 50s life cover along with life insurance and critical illness cover under the Beagle Street brand.

We have over 45 years’ experience of being a trusted provider of financial solutions, with nearly 2 million customers and over £5.5 billion in funds under management at the end of 2022.

We are the UK’s biggest child trust fund provider, holding over 25% of the market.

Supporting our members and their communities

At OneFamily, we’re owned by our members for our members – and doing right by them is at the heart of our business.

We don’t have shareholders to pay dividends to, so we reinvest our profits to provide quality products and services for the benefit of our members.

We think that financial products should be accessible to everyone regardless of how much money they have to invest. That’s why our products have low investment levels and minimum contributions, giving more people the opportunity to save regardless of their circumstances.

Inspiring Better Futures

Our Inspiring Better Futures vision underpins our commitment to doing the right thing at every level for our members and customers, colleagues and communities.

The Inspiring Better Futures vision is built on 3 pillars – Members and customers, colleagues and communities.

Our focus is on long-term sustainability, so we can continue to be relevant and impactful to our members and communities.

Access to education and training

The costs of further education and training can be a barrier to many young people and their families. This is why we offer OneFamily customers the opportunity to apply for a Young Person’s Education Grant of up to £250 – for someone aged 15-19 – to help meet these costs, when they would otherwise struggle without financial assistance.

The grant can be used towards study materials, specialist uniform, travel costs or a laptop/tablet.

Applications are open throughout the year, and grants are awarded following a random computerised draw.

We awarded over £52,000 to 210 young people through our Young Person’s Education Grants in 2022, helping them to invest in a better future.

Charity Partnerships

Supporting our communities has been a key focus of ours for many years. We’ve established partnerships with local and national charities that champion access to education and improving life chances for people from disadvantaged backgrounds.

For more information on how we support our members and communities see:
Education Grants
Charity Partnerships