Skip to main content
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
OneFamily logo OneFamily logo
  • Products
    • Investments
      • Lifetime ISAGet up to £1,000 a year added to your first-home fund
      • Junior ISAOpen a long-term savings account for a child’s future
      • Stocks and shares ISAInvest the easy way with our two ready-made funds
    • Protection
      • Over 50s Life CoverGet peace of mind and protect your family’s future
      • Life InsuranceProvide financial peace of mind for your family, just in case
    • Other
      • Maturity
      • Legacy products
  • Child trust funds
  • About
    • About OneFamily
    • Charity partnerships
    • Inspiring Better Futures
  • Money guides
  • Help and support
    • All help
    • Supporting you
Top up account
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Log in Top up account Open mobile menu

Also in this section

  • Your details
  • Your online account
  • Security and fraud
  • Maturity
  • Payments
  • Opening transferring and withdrawing
  • Product Information
  • Legacy products
  • Fund Information
Home Help & support Opening transferring and withdrawing

Opening transferring and withdrawing

  • How do I open a new product?
  • How do I apply for a product for someone else?
  • I’ve opened a new product with my CTF money, when will it be invested?
  • Why is my account balance showing as zero?
  • When will my transfer to OneFamily be complete?
  • Why hasn’t my transfer completed?
  • How do I move my money from one OneFamily product into another?
  • I want to transfer my product to another provider
  • How do I transfer my child trust fund or junior ISA to OneFamily?
  • How can I make a claim on a OneFamily life policy?
  • How do I withdraw money from my Lifetime ISA to buy a first home?
  • Why have I been charged for making a withdrawal?
  • I’m having trouble withdrawing from my account
  • What bank accounts can’t I withdraw to?
  • How do I make a withdrawal?
  • How do I set up a withdrawal account?
  • I’m having trouble setting up a withdrawal account
  • How can I check if you have any unclaimed funds in my name?
  • I’ve been asked to send you documents, what will you accept and how can I send them?
  • How do I close my product?
  • I live overseas, how do I get my money?
  • How do I cancel my product?
Copyright © OneFamily
  • Products
    • Lifetime ISA
    • Junior ISA
    • Stocks and Shares ISA
    • Over 50s Life Cover
    • Child Trust Fund
  • Customer Support
    • Help and Support
    • Daily fund prices
    • Contact us
    • Supporting you
    • Accessibility
    • Complaints
  • Popular links
    • Charity Partnerships
    • Advisers
    • Careers
    • Press releases
    • Partnerships
    • Money guides
  • Legal
    • Regulatory information
    • Terms of use
    • Company Information
    • Annual General Meeting (AGM)
    • Privacy Notice
    • Cookie policy
    • FSCS information
    • Modern Slavery Statement