The working revolution
Whatever your thoughts on AI, it’s going to have a huge impact on the way we live and work into the future.
Already its being used very effectively to improve previously laborious processes and provide high quality data that can be used to analyse customer needs very effectively.
But what does this mean for the employment market? Certainly, there are already jobs today that didn’t exist 10 or 20 years ago, so this change is ongoing and reskilling is going to be absolutely essential.
"AI is helping us to identify training needs within our team and provide them with the information and support that they need"
There’s also been a revolution in how we work. The traditional 9-5 has, for many people, become far more flexible with remote working enabling a better home-life balance, greater opportunities for inclusive working practices and for geography to no longer necessarily be a barrier to where we work.
Our response:
- We’re embracing AI to support us in understanding our customers’ needs better so that we can improve our website and communications with them.
- AI is helping us to identify training needs within our team and provide them with the information and support that they need.
- The use of a convenient and easy to use app to support our younger customers through the identification process when they access their child trust funds
- The provision of a chatbot, which suits the needs those customers who prefer online interaction only
- We’ve completely modernised our processes, which includes a new self-service online platform
- Growing our in-house apprenticeships and reskilling our team
- Supporting our team as many work in a flexible hybrid environment
- Providing a Young Person’s Education grant for our members which can be used for tech to support their studies.
Jim places great value on the importance of education, citing it as the foundation stone upon which social mobility can be built. As OneFamily’s CEO, he wants to hold out his hand of support to those who don’t know where to turn and to use his platform to lift people up and inspire them to fulfil their potential.
He encourages thinking big, having great aspirations and setting audacious goals to free potential. With education, encouragement and empowerment he thinks that any child can achieve their biggest and most colourful of dreams.
Jim was appointed as Chief Executive Officer of financial mutual, OneFamily, in December 2023.
OneFamily is the UK’s third largest mutual with over 2m customers.
'Five key trends' series
We’ve identified five key trends that we think will need to be addressed by the financial services industry and our new government over the coming years.
'The working revolution' is one, the rest are:
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