We'll guide you through the lifetime mortgage process

Get to know the OneFamily Advice team. Our team is made up of professional, qualified and impartial specialists with over 400 years of financial services experience between them. Our advisers are salaried rather than working on commission, so only have your best interest at heart.

You’ll have your own friendly, professional adviser, who’s committed to delivering first-class whole-of-market lifetime mortgage advice. They’ll get to know you and your individual circumstances, check your eligibility and guide you through the lifetime mortgage process.

All our advisers are members of the Equity Release Council and they adhere to their strict code of conduct.

Meet our senior team


Anna Robinson – Senior Adviser

“As Senior Adviser of OneFamily Advice I am responsible for ensuring that we provide you with nothing but the very highest standards of lifetime mortgage advice. We'll explore all potential options available to you and guide you through the lifetime mortgage process.

I ensure that all our advisers have expert and up- to- date knowledge of all the products available on the market, enabling them to give you the best possible advice, tailored to your individual needs and objectives.”


James Kirkpatrick – Senior Adviser

“I understand lifetime mortgage advice is not one size fits all. I always take time to understand individual needs, tailoring my advice to suit each customer’s circumstances.

It’s a fantastic feeling when you can say you have personally helped a customer achieve their goals in later life. My aim is to find the correct financial solution for your personal situation and present it to you in a clear and honest way.”


Glyn Woodgates – Senior Manager

“As Senior Manager of OneFamily Advice I ensure we provide consistently high standards of lifetime mortgage advice, which is personalised and based on your individual circumstances, goals and objectives.

I am also responsible for ensuring the smooth running of the OneFamily Advice business and maintaining the high level of service standards that our customers have come to expect. Providing a supportive, straightforward and stress-free customer experience, from initial enquiry right through to completion and release of funds is what we pride ourselves on at OneFamily Advice.”


Derek Sung – Senior Adviser

“I am a firm believer in the importance of treating people the way I want to be treated and I carry this belief in my work ethos.
My aim is to fully understand your requirements and circumstances, to ensure I can provide the highest standard of service and help you to make an informed decision.

Whether you want to explore moving forward with equity release – or want to know more about it - I will be on hand to answer any questions you may have whilst you are in the comfort of your own home.”

Meet our advisers

Our lifetime mortgage advisers are based around the UK. They have over 120 years of equity release experience between them and are industry qualified to answer all your questions. So, you can rest assured you are in good hands.

Hear from the Advisers

Meet OneFamily Advice’s Lifetime Mortgage Advisers Anna and James.

If you’re wondering whether a Lifetime Mortgage could be the right choice for you Anna, James and the rest of the OneFamily Advice team are ready and waiting to discuss your options.

Speak to one of our advisers today

Give us a call for a chat about how a lifetime mortgage works, and ask any questions you might have.

In your free initial consultation your adviser will check you meet the basic criteria for a lifetime mortgage and ask questions to understand your current circumstances, should you wish to proceed.

Call OneFamily Advice

0800 144 8244*

Alternatively, book a time that works for you.

Book a consultation

*Lines are open Monday to Thursday 8am to 6:30pm, Friday 8am to 5:30pm and Saturday 10am to 2pm. Calls may be recorded and monitored for training purposes. Calls to freephone numbers are free from UK landlines and personal mobile phones. With business mobiles the cost will depend on your phone provider. If you'd like to know more, please ask your provider.

What some of our customers say...

Peter M, said:

“Our experience of the process of applying for equity release made easy through great service by OneFamily.”

Joe & Helen, said:

“We would highly recommend OneFamily. Our personal advisor was available, supportive, and informative at every turn.”

Cristina W, said:

“My experience has been excellent in releasing equity on my property."

But, don’t just take our word for it…

The Times Money Mentor (Jan 2021) rated OneFamily as one of the UK’s top five equity release providers, naming us as "Best for customer experience".

Useful information, articles and tools

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OneFamily Advice is the trading name of OneFamily Advice Limited. OneFamily Advice Limited is registered in England and Wales at 16-17 West Street, Brighton, BN1 2RL registered number 09188369 and is authorised and regulated by the Financial Conduct Authority.