OneFamily has been owned by its customers, and growing their financial wellbeing, for fifty years on May 13th.
The Brighton-based financial services mutual specialises in consumer-friendly investment products and protection and has more than 1.5 million customers UK-wide.
But its beginnings were to be found in a one room London office in 1975, with the intention of creating a ‘new and dynamic friendly society’, with its first customer purchasing a Family Bond on 14th May, 1975.
In 2022, the company acquired Beagle Street and it is currently building a team and product proposition that will enable it to enter the intermediary space later this year.
The Group’s CEO, Jim Islam, said, “From those entrepreneurial beginnings the business has grown to become one of the UK’s most exciting and ambitious modern mutuals, forever pushing the boundaries of what’s possible to inspire better futures for its members.
“And that’s by helping families to invest in their future, protecting what matters most to them and by supporting those who’ve been underserved by traditional financial services. With no shareholders to pay we can reinvest our profits to design affordable products and services that provide the support real families tell us they need.
“But this is just the start. We’re ready to take mutuality to the next level, to be at the forefront of a shift in the financial services landscape that will see inclusion and trust being a priority once more.
“And we can’t wait.”
About OneFamily
We’re owned by our members for our members, which means we don’t have shareholders to pay – so we can reinvest our profits for good. Putting our members first and improving the financial wellbeing of those who need it most is firmly built into our values.
We have more than 1.5 million customers and 50 years’ experience of providing accessible, affordable products to help people make the most of their money. And don’t just take our word for it – our customers rate us highly, with an overall satisfaction score of 93% in 2024.*
Inspiring Better Futures
Our Inspiring Better Futures vision is driven by doing the right thing for our members and customers, colleagues, and communities. Putting our members first, thinking about their needs and improving the financial wellbeing of those who need it most is firmly built into our values.
Through our charity partnerships, volunteering and fundraising we’re able make a difference to those who need it most – staying true to our mutual ethos of supporting local causes.
For more information on how we support our members and communities see:
Young Persons Education Grants
Charity Partnerships
Inspiring Better Futures
*Source: Bright survey, 2024.