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      • Lifetime ISAGet up to £1,000 a year added to your first-home fund
      • Junior ISAOpen a long-term savings account for a child’s future
      • Stocks and shares ISAInvest the easy way with our two ready-made funds
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  • How can I access my member benefits?
  • How do I change the email address I use to log in?
  • How do I change the mobile number I use to log in?
  • How do I log into my online account?
  • How do I log out of my online account?
  • How do I manage a OneFamily product on behalf of someone with a disability?
  • How do I reset my password?
  • How do I set up an online account?
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  • I haven’t received my password reset email
  • I’m having trouble registering my product for an online account
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  • Why can’t I see all of my accounts?
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  • Why is my account incomplete?
Home Help & support Your online account Why doesn’t my product have an online account?

Why doesn’t my product have an online account?

Unfortunately, not all of our products are available in our online account at the moment. For now, online accounts are only available to Child Trust Funds, Junior ISAs, Lifetime ISAs and Stocks and Shares ISAs customers.

This might mean that if you hold more than one product with us, you might not be able to see them all in your online account. If you hold an Over 50s or Adult Investment product with us, you can set up a separate servicing account to look after these products.

We’ll let you know as soon as online accounts are available for your product.

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