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      • Lifetime ISAGet up to £1,000 a year added to your first-home fund
      • Junior ISAOpen a long-term savings account for a child’s future
      • Stocks and shares ISAInvest the easy way with our two ready-made funds
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      • Over 50s Life CoverGet peace of mind and protect your family’s future
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  • How can I access my member benefits?
  • How do I change the email address I use to log in?
  • How do I change the mobile number I use to log in?
  • How do I log into my online account?
  • How do I log out of my online account?
  • How do I reset my password?
  • How do I set up an online account?
  • How do I update my password?
  • How do I view my statements?
  • I haven’t received my password reset email
  • I’m having trouble registering my product for an online account
  • I’ve lost my phone, how can I log in?
  • What do I do if I haven’t received my log in text message?
  • Why can’t I see all of my accounts?
  • Why can’t I see my children’s accounts?
  • Why doesn’t my product have an online account?
  • Why is my account incomplete?
Home Help & support Your online account How do I manage a OneFamily product on behalf of someone with a disability?

How do I manage a OneFamily product on behalf of someone with a disability?

If you opened a product on behalf of someone who doesn’t have capacity to manage it themselves, you’ll be able to look after the product for them by logging into your online account using your own email address and password. If someone you know has a OneFamily product and is no longer able to manage it, please contact us.

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