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Why is my account balance showing as zero after I've made a transfer?

If you've transferred your money between two OneFamily products, for example you've transferred your OneFamily Child Trust Fund (CTF) into a OneFamily Lifetime ISA, it can take up to four working days for your new balance to show.

Until then, it might show as zero on both the product you've transferred from, and your new product.

If you're concerned that it's been longer than this, please get in touch by logging into your online account and sending us a secure message or by giving us a ring on 0344 8 920 920. Our call centre is open Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 1pm.

 

Opening, transferring and withdrawing

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