I’ve been asked to send you documents, what will you accept and how can I send them?
Sometimes we’ll ask you to send us some documents to confirm your identity, address or bank account. This is to make sure both your money and your personal details are kept safe.
You might be asked to send us documents if:
- You’re making a withdrawal from any type of ISA or a Child Trust Fund
- You’re making a claim on an Over 50s Life Cover policy
- You’re looking to change the legal name on a Child Trust Fund or Junior ISA.
When we ask you to send us documents, you can choose to send either:
- One document from list A, or
- Two documents from list B.
All documents must show your name and your current address and be dated within the last 6 months.
We recommend that you send us copies of any documents, as we can’t guarantee that we’re able to return the originals back to you.
| List A | |
|---|---|
| Bank/Saving account statement | HMRC Letter |
| Provisional Driving Licence | Full Driving Licence |
| Utility Bill | DWP Letter |
| Mobile phone bill | Motor insurance |
| List B | |
|---|---|
| Confirmation from work, school, university on headed paper confirming name address and details of employment / student / residential status | Jobcentre plus letter |
| Hospital /doctor letter | Tenancy agreement |
| UCAS letter | |
Send the copies of your documents to:
| For Child Trust Fund maturity | For any other reason |
|---|---|
| CTF Maturity Team OneFamily 16-17 West Street Brighton BN1 2RL | FREEPOST ONEFAMILY |
We’ll let you know as soon as we’ve received all the documents we need and have updated our records. Please note, we don’t return any photocopies unless you ask us to.
We’re happy to accept a document that isn’t in English, but we will need to see a translation that’s been certified by a translation company. Photocopies of any translations must also be certified by the translation company.