Supporting you: additional support when you need it
We're here to help all our members, through the difficult times as well as the good.
Making a will
You may not want to think about what will happen after you die, but a will can help to ease the burden on your loved ones after you pass.
Accessibility
At OneFamily, we work hard to support the needs of everyone who visits our website.
Living through a bereavement
Losing a loved one can affect all areas of your life, including your financial wellness. Find out if we’re able to help ease the burden.
Understanding Lasting Power of Attorney
At OneFamily, we appreciate that life isn’t always predictable and circumstances can change quickly.
Managing someone else's account
If you, or someone you know, could benefit from a trusted friend or family member's support managing your account, please get in touch.
Supporting someone else
Find out how we can help you if you're supporting someone else.
Worrying about money
Life changes such as losing your job, a relationship breaking down or a serious illness can lead to money worries. If something has changed, or the cost-of-living crisis is making budgeting difficult, please get in touch.
Alternative ways to manage your account
Making changes to your account by phone or by post isn’t always possible for everyone. We have alternative options available to make your account or policy accessible.
Mental health
If money worries are affecting your mental health or existing issues are making it difficult to manage your account, please get in touch. We're also here to help if you'd like to contact us on behalf of someone who can't do so themselves.
Protect yourself against fraud and scams
Scams can come in many forms. Learn how to recognise a scam, how to protect yourself and what you can do if you think you have been targeted.
Financial and domestic abuse
Financial abuse can happen to anyone, whatever their age or gender. It is more common that you may think and can take many forms.
Death notification
We are very sorry to hear about your loss. To help make things easier during this time, you can notify us by completing our online form.
Illness support
We recognise that many customers need extra support managing their account when dealing with illness or disability. Find out how we can help.
How do I notify you of a death?
You can log into your online account and send us a secure message, complete our online notification form, or give us a call. Find out more.
How do I let you know about a terminal or serious illness?
Please contact our customer services team, and we'll do what we can to help at this difficult time. Find out more.
Supporting our overseas customers
If you're a OneFamily customer who has since moved abroad, you might have some questions on how to manage your products.