How do I notify you of a death?

Please contact our customer services team and we'll do whatever we can to help.

To make this as easy as possible, you can complete a notification form online.

Alternatively, log into your online account to send us a secure message, call us on 0344 8 920 920 or use our Contact us page to get in touch.

Our call centre is open Monday to Friday from 9am to 5.30pm (Wednesday 9:30am-5:30pm)*.

*Calls may be monitored and recorded for training purposes. Calls to 0344 numbers are charged at local rate and will normally be part of any inclusive minutes provided with phone packages, even when calling from a mobile. The actual cost will depend on your provider’s tariff. For more information please contact your provider.