How do I let you know about a terminal or serious illness?
Please contact our customer services team and we'll do whatever we can to help.
You can do this by logging into your online account and sending us a secure message, calling us on 0344 8 920 920 or using our Contact us page to get in touch. Our call centre is open Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 1pm.
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Need someone to help you manage your account?
At OneFamily, we understand that some of our customers find phoning or writing to us challenging and that can make managing their account harder. Find out more about how you can have someone manage your account for you.
Other ways to speak with us
At OneFamily, we understand that not everyone finds it easy to speak on the phone or write to us. Find out other ways you can get in touch with us so we can give you the support you need
Support with illness or disability
We recognise that some of our customers may need extra support due to an illness or disability – even if the impact is only temporary. Find out more about how we can help.