Illness support
At OneFamily, we recognise that some of our customers may need extra support to manage their account due to an illness or disability – even if the impact is only temporary.
We appreciate that health conditions can affect customers differently, so there are many ways we can help.
For example, we can make changes to the way we communicate with you to make it easier to get in touch or to access your money.
Please contact us using the button below and we'll find the best way to support you.
If you have concerns about your, or someone else's, mental health, please visit our mental health support page
Sight or hearing loss?
At OneFamily we understand the challenges faced by customers with reduced sight or hearing. That's why we have a range of options to help customers get the information they need.
If you're concerned about the impact of a condition that affects your sight or hearing, let us know and we'll explain some of the ways we can help. For example, we can send key communications in large print, Braille or an audio format.